Job Description

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.

As part of a National Finance System (NSI) utilising ABS eFinancials Business Suite and Business Objects Xi this National Team will provide a support service to the users of these services across NHS Scotland.

An opportunity has arisen for a Technical Support Analyst to be part of this team. This role is important customer facing members of the national team providing a helpdesk service and will work closely with our customers from the 22 NHS Scotland Boards.

Responsible in assisting as part of a team in the management of the Systems Maintenance service delivery area of the NHSS national Finance Systems Business Suite on behalf of its users. When deputising for the System Maintenance Manager, supervise the team and liaise with users/customers regarding their service requirements and with related third-party vendors/service providers in pursuance of the objectives set out in the Service Agreements with the Boards. Deliver high quality services to users regarding system stability, continuity and performance; manage NHS Scotland’s standing data; and, effective and efficient problem resolution in accordance with the business requirements of all NHSS Boards.

Educated to HND level or equivalent level of knowledge/experience in a service related discipline, you should have a broad knowledge of all departments within Finance and Procurement and have previous experience within a relevant Finance or Procurement section. You should also have a good working knowledge of Finance and Procurement modules within eFinancials. Previous experience of Business Objects is essential along with keyboard skills and use of Microsoft Office packages.

Good inter-personal skills are a key requirement of this customer-facing post.

For further information please contact Mr Drummond Cox, National Systems Maintenance Manager, NHS Scotland on telephone number 01383 424425 or mobile 07711 828079.

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