We're looking for a people focused Customer Service Manager to join our Swindon branch to inspire and lead our branch team. Our role is all about the people, in our branch and in our community, sales targets are not part of our world!
In the role you’ll be empowered to make local decisions, taking full ownership of not only the engagement, performance and development of you and your team but to support the impact you have on the diverse community you serve. You’ll make sure your branch is loved locally by having a understanding of the needs of your community and seeking out opportunities to make a difference.
Through an engaged team, you'll deliver a customer service that our members love; leading your team to deliver exceptional service to our diverse range of members and taking a “our customer” approach by responding to all members visiting the branch and contacting us by telephone, digital or postal channels.
You’ll care about the way your people think and feel about working for the Coventry. Your inclusive leadership will help people feel they belong, and be able to be themselves, be at their best and grow. This will be achieved through effective coaching, mentoring, demonstrating role model behaviour and being confident to lead from the front, showing your team what good looks like when it comes to delivering best in class service. They’ll be supported to develop; enabling them to be themselves, be creative and set achievable goals to grow and be brilliant at what they do.
The makeup of our branch network varies in team structure, location size and member need and in this role you’ll have a bigger part to play by managing other Managers in different locations nearby. This will be achieved by leading the way with influence, credibility and being an advocate for the regions vision.
You’ll already be experienced in retail banking / FS branch management, with evidence of leading people and inspiring those around you. Being customer focused and experienced in delivering excellent service, whilst being able to identify where you've made improvements to enhance the customer’s experience, will be a key requirement.
You’ll be passionate about people, driven by creating an inclusive, inspiring workplace and will be able to demonstrate where your experience has made a difference. This will include strong experience of coaching and developing individuals, including other managers.
You’ll also be able to evidence where you have persuaded and influenced either your peers or senior managers, so you’ll have strong communication skills.
What makes us such a rich and progressive place to work is the huge variety of people in our teams. We value diversity, in terms of gender, race, age, faith, disability, sexual orientation but also personality and thinking style; the uniqueness you’ll bring to us we see as a real source of strength. We are committed to promoting a diverse and inclusive community, where you can succeed as your whole self.
Band 2 Main area HR Grade Band 2 Contract
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