Fletchers Solicitors Ltd have a fantastic opportunity to join our growing legal team as a Trainee Solicitor in one of our 4 offices; Southport, Manchester, Leeds and Liverpool.

Hybrid - Salary minimum of £19,838 pa pro rata

We are one of the countrys leading personal injury law firms (specialising in serious injury and medical negligence) acquired by an affiliate of Sun European Partners LLP, whose focus is on growing our already successful business considerably in the next few years.

Are you looking to build your legal career by securing a training contract with a leading Law Firm?

Have you perhaps passed your LPC but have not been able to secure a training contract with your current firm?

Or have you recently obtained your legal degree and are looking to take your LPC whilst undertaking your training contract?

This is a great opportunity for someone wanting to continue their legal journey by securing a training contract, enabling you to qualify as a Solicitor Fletchers can offer flexible working and a great career path!

Training contract opportunities are available in our medical negligence department, personal injury department and private client department.

The firms medical negligence team handle thousands of claims on behalf of victims of medical negligence. The team deal with the full spectrum of clients, incidents, and injuries from surgical errors to cosmetic and dental issues, all the way through to serious, life changing negligence.

The personal injury team specialise in serious injuries, often arising for motorcycle accidents, as well as a growing team dealing with employers liability and public liability claims.

The private client department is growing across our locations and specialises in deputyships, trusteeships, obtaining Grants and Lasting Power of Attorneys along with drafting wills.

If you want to progress your career by securing a training contract with one of the countrys leading PI firms, please contact us and apply.

We are looking for recent law and/or LPC graduates or law graduates who are currently working in other firms who may be unable to offer a training contract.

We are looking for people who are good at communicating with customers via phone and email, who are able to demonstrate empathy, good listening and organisational skills. To us the most important thing about personal injury & medical negligence claim is the individual at the centre of it all.

In return Fletchers can offer:

• Competitive salary
• Hours 35 per working week
• Bonus scheme (subject to targets being met)
• Pension scheme with tax-efficient salary sacrifice option
• Life Assurance Policy
• Medicash policy to cover some Dental, optical and other medical expenses
• 35 days holiday a year including bank holidays and Christmas Closure, you also have an option to purchase up to 3 extra days holiday per year, until you long service award the 3 days after your 5th, 7th, and 9th full year of employment.
• Enhanced company sick pay scheme
• Flexible, agile working environment with a positive work-life balance
• Varied calendar of funded company social events
• Monthly voucher awards

The firm does not pay the cost of taking the LPC abut you may be able to apply for some financial support towards the cost of obtaining your qualification.

Our People:

We have golfers, runners, video game heroes, movie buffs, musicians, and every other variety of people. We have family people, single people, happy people, you will find a friend here! We have a recommendation scheme, bring your friends along and get yourself a referral fee for each one! Our people are at the heart of everything we do! We take pride in the results gained for our clients and go the extra mile to get justice.Fletchers are an employer of choice, rated a top 80 Law Firm by the Times. We believe that diversity drives innovation, we are all different people aiming for the same goal to get our customers the compensation they deserve. Our culture drives our employees to achieve the best, not only for the customers but for their own growth, development, and wellbeing.

Advice:

Do not ignore this opportunity, come in and check us out, worst case scenario- you find out all the things we say are true (which you will) and you are a perfect fit. Do not be scared of change you have to move on and grow we encourage it here a Fletchers with loads of in house progression. If you have got the talent, ambition and focus and are looking for a stimulating and rewarding career with the opportunity to grow and develop, a workplace where you are a valued member of the team and not just a number, we would love to hear from you.

Role Profile:

Main Responsibilities:

• Speaking with the customers via phone and email
• Obtaining and drafting a full timeline of events based on the customers instructions in relation to injury claims and be able to be empathetic.
• Developing and maintaining knowledge of claims process for Medical Negligence, RTA, Data Breach and Personal Injury claims.
• Building rapport with customers ensuring all accurate information is taken and entered onto the Proclaim file management system.
• Monitoring own task list making sure all enquiries are contacted daily to chase the customer for instructions
• Ensure individual targets/KPIs are met monthly
• Follow up customer calls where necessary
• Manage and resolve customer complaints
• Action all post on files and deal with accordingly
• Assisting others with any other duties as and when required
• Liaising with supervisors where necessary
• Adhering to GDPR & Fletchers processes
• Any other ad-hoc duties

Essential Skills and Experience:

• Call Centre experience or customer facing experience
• A willingness to learn and develop
• Excellent verbal, written communication, and telephone skills.
• Exceptional attention to detail
• Team player
• Microsoft Office
• Exceptional customer service skills
• Good listening and organisational skills
• Grade A C in GCSE English language
• Drive, Ambition, and ability to work to KPIs/Targets

We reserve the right to close this role before the date specified depending on the calibre and volume of candidates