Joining as ITG's Operations Manager, you'll be working at our state of the art 'Capture' facility in Tamworth and will be at the forefront of the exciting creative and production work that we deliver for clients who are market leaders in their respective industries.
You'll have the opportunity to work with some incredible brands and talented people on projects across our creative landscape, and you'll be key in bringing the operations of our Capture site to life and ensuring our teams are in prime position to deliver.

As Operations Manager, you will have overall operational responsibility for ITG’s Photography and Film service delivery, project financial management and facilities management.
Your primary responsibility will be the management of a team of Producers and Facilities support individuals who support in the delivery of all projects for ITG’s Customer Services teams and Customers themselves

This opportunity is truly unique, and lends itself to someone who has a background in creative production and client service.

Key Accountabilities:

• Project proposals - Create project delivery proposals in response to customer services briefs and opportunities
• Project estimating - Provide project delivery estimates and costings, ensuring commercially competitive
• Project delivery - Accountable for the delivery of projects to time and budget
• Resourcing - Manage and source all resources required in the delivery of projects
• Producers - Lead and manage a team of Producers in the delivery of creative photography, eComm photography, video and XR projects
• Support team - Manage a support a team responsible for physical resources, set build, kit, props and facilities
• Customer services support
  Create and maintain Credentials presentations to support customer engagement and sales opportunities
  Deliver site tours and service offer overviews to customers in support of customer services teams
• Operations management
  Input into hardware, software, processes, solutions and management for production and post production as part of the ITG Production Services Operations Board

Requirements

• Background in Production or similar creative environment
• Background in Photography/Videography is preferred but not essential
• Experience in line managing creative/operations teams
• Track record in delivering great client service in a similar environment
• Ability to understand and manage finance elements of Operations (Invoicing, billing, reporting etc)
• Self motivated with the ability to work independently and as part of a wider ops team
• Highly organised (both literate and numerical)
• Client/Customer centric - peopled focused, prioritising our customers needs

Benefits

Work’s a treat!

On top of a competitive salary, you can expect a whole load of perks:

• 25 days’ holiday + bank holidays – we understand the importance of you getting some down time.

• Annual Wellbeing Day – enjoy an additional day on us to look after your physical and mental wellbeing.
• Pension Scheme – helping you save towards your retirement home in the sun!
• Corporate Medical Cash Plan – claim back the cost of your medical treatments.
• Smart Working Options – spend up to 40% of your working week from home.
• So many savings – through our online community platform, you can access dozens of daily deals, from money off top brands to discounts on days out.

• Employee Assistance Programme – our people are at the heart of everything we do, so if you’re happy, we’re happy.
• Cycle to Work Scheme – save on the cost of biking to work.
• Monthly Employee Awards - Employee of the Month programme with £250 bonus
• Raising money for charity including a paid Volunteer Day – we’re all about giving back… and having lots of fun in the process!
• Referral scheme – know the perfect person to join the team? You could bag £1,000 for a putting a good word in.

• Wellbeing Programme – giving you the opportunity to join regular, interactive Wellbeing Workshops or join our 30 plus Wellbeing Champions.
• Enhanced Family Friendly Leave – support for you and your family to help you navigate through the craziness of family life.

We Value Diversity

We champion and welcome diversity in our workforce and ensure all job applicants receive equal and fair treatment, regardless of age, race, gender or gender identity, religion, sexual orientation, disability, or nationality.

We are not only committed to increasing the visibility and recognition of talent from under-represented groups within our organisation, but the wider industry too.

At the end of the day, we make sure we take time to look after ourselves, each other, and the planet, because we’re always stronger together.

What next?
If you found yourself interested in knowing more, drop us your application and someone from our team will be in touch.

#LI-DG1