Arrears Management Advisor - up to £27,335 p.a. (depending on experience)

Hybrid working (1 day per week minimum in office, work the rest from home or office, it's up to you!)

Adecco are delighted to be working with our Carlisle based client who are constantly investing and developing the business and have a real passion for their customers and employees. If you would like to join an employer who are supportive, collaborative and offer training and development this role could be for you.

Our client's employees say they love the people they work with; they feel like a family, they are all working towards the same goals, they feel supported and valued and it is a great place to work.

The role:

Our client is looking for an Arrears Management Advisor to join their existing team. This is an excellent opportunity for someone who enjoys problem solving and helping individuals and families who are in difficulty, to find solutions.

The role will involve:

• Dealing sympathetically and positively with customers who have mortgage arrears or current account debt.
• Communicating effectively with customers by telephone and letter.
• Dealing with arrears and current account cases.
• Negotiating repayment plans ensuring that these are affordable and sustainable.
• Making decisions about individual cases in line with your agreed mandate levels.
• Managing a case load efficiently ensuring that documented procedures are followed, and compliance requirements are met.
• Ensuring that customers' individual circumstances are considered in all contact so that the customer receives the best possible outcome.
• Ensuring that agreed service levels are achieved.
• Identifying process improvements in order to reduce costs and /or improve service.
• Maintaining competence within the training and competence scheme

What our client can offer you

• Working in a supportive environment where you will receive regular time for your personal development journey, to kick start your career.
• You'll have the opportunity to help shape the future of the business, sharing your experiences with customers to help the employer learn from these to drive business improvements.
• Our client promotes a healthy work-life balance to support your well-being and personal life, with a range of working hours and shift patterns available, we have something to suit everyone

What do we require?

We are looking for an individual who has dealt with either personal or commercial customers in the past and can demonstrate their ability to provide first class customer service when customers need our help and support most.

As our ideal candidate you will have:

• Excellent communication skills
• A strong attitude for working collaboratively
• Ability to manage your time and case load effectively
• Competent using Microsoft Office suite

Benefits Package

• Competitive salary depending on skills and experience
• Hybrid working (1 day per week minimum in office)
• 25 days holiday (increasing with service) plus bank holidays
• Annual paid leave to support local work in our communities and with charities you want to help
• A company pension scheme
• Access to a 24/7 Employee Assistance Programme for you and your family, plus Mental Health First Aiders in work
• Up to £1000 as part of our cycle to work scheme, so we can leave a cleaner planet behind us for future generations

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Austin Burrell