Lead Receptionist - Penzance

Monday to Friday

40 hours a week

Here at Bupa Dental Care our people are at the heart of everything we do, because we care. We have created environments where people can look forward to coming to work, feel empowered and benefit from working collaboratively with brilliant & talented experts.

As a Lead Receptionist you’ll be benefiting from an experienced practice team, exceptional development and opportunities to take you as far as you want to go; and that’s just to mention a few.

Lead Receptionist role and responsibilities

• Oversee reception and staff rotas
• Meeting and greeting patients, providing a great first impression
• Booking and amending appointments, answering the phone, updating patient records
• Supporting the Practice Manager and clinical team with the smooth running of the practice
• Making patients aware of dental services and offers
• Handling payments
• Accessing sensitive information whilst maintaining patient confidentiality

Lead Receptionist skills and experience

• Confident leading a team
• Ability to keep calm and professional in a fast paced environment
• Previous administration or reception experience
• Personable, positive and enthusiastic with a great customer focus
• Efficient with Microsoft Word and Outlook
• Preferred SOE/R4 experience
• Strong communication and organisation skills

Salary and benefits:

Professional

• Training costs covered
• A competitive starting salary and the opportunity to increase this through training and development
• Free CPD courses provided
• Career opportunities to move into other roles or other parts of Bupa
• Modern surgeries and dental software systems
• Long service recognition
• Your uniform will be provided

Healthier Bodies & Healthier Minds

• Access to discounted gym memberships with a flexible, monthly subscription service giving you access to national multisite gyms, online live classes, fitness & wellbeing apps and 1-2-1 training sessions
• Free access to the Bupa Be.Me health app, which provides personalised guidance and support on your health & wellbeing with mental health services through SilverCloud Health included
• Free access to Digital GP in partnership with Babylon. You have access to an unlimited number of appointments 24/7, normally available within two hours.
• 24/7 free access to Healthy Minds for you and your immediate family. Talk to a counsellor about any challenges you face at home or at work - whether you are having a bad day or want help with personal goals.
• 24/7 free access to Anytime Healthline. Our confidential 24/7 service offers unlimited telephone consultations with our teams of GPs and nurses, every day of the year. It's open to your immediate family and can also be used for advice on staying healthy
• Cycle to work scheme
• Free annual flu vaccination
• Discounted travel vaccinations
• Access to mental health support network and personal energy training sessions
• Discounted dental insurance which can be extended to immediate family members
• Discounted health assessment

Healthier Places & Healthier Culture

• Be you at Bupa, our diversity & inclusion network
• Opportunities to get involved with the Bupa Foundation
• Opportunities to support our charity partner, Dentaid
• Our approach to Mental Health in the workplace
• Reward & Recognition schemes linked to our Bupa Values
• Discounts clothing, food, petrol and holidays
• Additional day of annual leave for your wedding day
• Career breaks for long service
• Health & Safety support network

We're proud to have been named in the LinkedIn Top Companies Where the UK Wants to Work 2019, the Forbes World's best employers, and in the Inclusive Top 50 UK Employers list.

If you or someone you know would be interested in working with a dynamic and expanding healthcare business as a Lead Receptionist, with lots of support on offer, great benefits and friendly teams, we would love to hear from you!

Bupa Dental Care is an equal opportunities employer.