We are looking for an experienced and customer focused individual to join the Home Ownership Team as a Housing Officer covering Somerset. This is a 10 month opportunity to cover maternity leave.

This role is a fast-paced customer facing position, with a varied workload and strong collaboration across the Customer Services teams.

Our goal is to provide a seamless housing management experience for our customers, providing great customer focus in whatever we do. You will work independently in challenging situations and with changing priorities striving to add value to everything you do.

What you’ll be doing

As a Housing Officer you will be responsible for all aspects of lease and estate management in a defined geographical area. You will work closely with our colleagues in Housing, Asset Management Service Charges, to ensure our customers have a coordinated and consistent service and act as specialist by training and advising colleagues as required on leasehold management. You’ll be liaising with a variety of audiences including customers, shareholders and external agencies and partners.

About you

We are looking for someone with a housing management background who has a clear passion for customer experience, resilient, and has a demonstrable “can do” attitude.

You will need strong communication skills and a solutions-focused approach with a desire to achieve the best outcome for our customers as well as Aster.

You will have knowledge and/or experience of housing law including as well as experience of tenancy and estate management and enforcement. You will have a demonstrable record of delivering excellent customer service and experience of working in a customer facing environment.

Excellent administration and organisational skills, with an ability to prioritise effectively and manage your own demanding workload is a requirement for this position.

You must have a full, clean driving licence and access to a car for work purposes. You will be making visits and carrying out estate inspections across Somerset and on occasion be required to attend team meetings in other regions, the rest of the week you can decide whether you wish to work from home or the office.

You’ll have regular virtual catch ups with the team and wider team meetings are often held in our offices across all regions, so you’ll very much feel the benefits of the people around you.

What’s in it for me

We invest in our colleagues because we know if they have a better day at work, the service our customers receive will be better. The Aster Offer is our offer to our colleagues to ensure they have a great day at work and includes things like:

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  Flexible working – whilst some roles need to be carried out in a specific place at a specific time, where possible we encourage our colleagues to work to their own schedule at a location that suits them, their team and our business’ needs
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  A focus on colleague wellbeing – workshops, an employee assistance programme offering counselling and support, mental health training and a health cash plan
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  We invest in colleagues’ careers and development through our leader and colleague development frameworks
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  Defined Contribution Pension and attached life assurance
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  Volunteering hours available to all colleagues to enable them to give back
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  Savings at cinemas, gyms, holidays, days out, various shops and eateries and lots more
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  Enhanced leave
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  We celebrate colleagues who go above and beyond with a range of personalised recognition initiatives, and monthly and annual awards.

Ready to apply?

To apply, please use information provided in the advert and role profile to let us know why you’d be good for the job. Please submit a copy of your up-to-date CV along with a supporting statement.

We create an inclusive workplace that promotes and values diversity and believe that creating an environment where everyone, from any background, can do their best work is the right thing to do.

At present all interviews are being held using Microsoft Teams

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