We are currently recruiting for a Transport Customer Service Representative to work within the Chiltern Transport Consortium on behalf of Thames Valley Police. This role will be based out of Howes Lane in Bicester.

You will be working Monday to Thursday 8am to 4pm (with a 30 minute break) and Friday 8am to 330pm (with a 30 minute break)

The overall purpose of the role is to: provide Fleet / vehicle administrative support for a arrangements for Thames Valley Police, Bedfordshire Police, Civil Nuclear Police, Cambridgeshire Police, British Transport Police, National Investigation Service and Hertfordshire Police within the Chiltern Transport Consortium, ensuring the most effective, efficient and
economical solution is obtained, in accordance with CTC Policies and Procedures. Provide support for other Transport Office roles in times of need, specifically that of the CTC Transport Fleet Services Officer.

KEY ACCOUNTABILITY AREAS:

• Customer Service (Technical Receptionist): Act as point of contact for emails/telephone enquiries regarding: vehicle hire, fuel card enquiries, NIP enquiries, and offering help/advice as required. Act as point of contact for regional squad vehicles and Civil Nuclear Constabulary. Issue order numbers, liaise with external workshops and CNC officers.
• Consult with external workshops and Forces for remedial action repairs and planned maintenance arrangements. Schedule in appointments for the fleet offering a line of support for external workshop functions.
• Hire Desk: Manage the day to day administration duties of the hire desk function to validate bookings, challenge/approve/reject as necessary. Ensure that the fleet database is updated with all the information and accurate hire records are maintained with regards to long term hires and hires with other companies.
• Edit/update the Enterprise on-line booking system to; book vehicles, answer queries, extend, off-hire, cancel, add new drivers and reset passwords. Liaise with service providers Enterprise to chase bookings, answer customer queries and escalate complaints where necessary.
• Fuel Cards: Act as point of contact for liaison with fuel card/service providers issuing out replacements where necessary. Maintain and update fuel card data records. Process data received from fuel card supplier; validating issues and inspecting records to ensure they are up to date.
• Produce monthly fuel usage report (internal and external) for finance, by extrapolating the data held within Tranman into a report writing program (Crystal).
• General Administration: Maintain a working knowledge of other transport specific office functions, particularly that of the Transport Fleet Services Officer, to enable the provision of temporary cover for staff absence, or assistance in periods of high demand.
• Act as point of contact to internal recipients of Notice of Intended Prosecutions via email and over the telephone for general enquiries. Process on Crystal and send notifications to the relevant LPA representative and 'endorse' tickets before returning to issuing office. Keep file of all NIP records via the internal spreadsheet/database to maintain, review and escalate issues.
• Undertake administrative duties when required in order to ensure operations can remain functional: assisting with record updates on software packages such as; Tranman, Seagate Crystal, Artemis and the Traka management system.

CHARACTERISTICS OF THE ROLE

• Good customer service skills with experience of answering enquiries, conducting escalations and handling/resolving complaints.
• Good administrative skills (reviewing editing/updating records) and computer literate with ability to use Microsoft Office Outlook, Access, Word & Excel.
• Ability to work accurately with a high attention to detail to set deadlines.
• Ability to work well in a team environment with excellent communication skills.
• Excellent time management skills and ability to prioritise their own workloads to ensure critical operations are completed in a timely manner.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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To speak to a recruitment expert please contact Lynette crisp