Job Description

When you’re part of Thermo Fisher Scientific, you’ll do exciting work, and be part of a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of $40 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world.

The Team:

Day-day delivery of dedicated service, over multiple work streams, within a complex fast paced Customer Service environment. You will act as the first point of contact for all external/internal customer service queries and are key to ensuring customers view Thermo Fisher Scientific as the company to partner with. Supporting the departmental supervisors and Customer Service Manager daily in their quest to achieve our mission.

What will you do!

• Prepare competitive quotations with suitable service options and optional extras

• Ownership of own projects and quotations

• Opportunities to get involved in customer visits and sales events

• Supporting the sales function & having a direct impact on business profit

• Learn and build commercial awareness and product knowledge

• Dealing with customer complaints over the phone and email and following up as necessary

What we looking for:

• Track record of being able to multitask and work in a flexible and fast paced office environment.

• Familiarity and success within a target driven workplace

• Previous experience in business administration and data entry.

• Attention to detail.

• Be persistent, self-directed, and motivated

• Able to influence and work effectively across the organisation.

• Proficiency in English, verbal and written.

• Appreciation and understanding of how to deliver ‘good’ customer service

We offer a competitive salary, a quarterly bonus, and a range of other employee benefits!

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation, and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation, and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds, and perspectives are valued.

Apply today! http://jobs.thermofisher.com

fast-paced