Shift Pattern: 16:00 to 03:00 (4 or 5 nights out of 7)

Reports to Area Manager

Full Time
Role Summary:

Key responsibilities as our Night Officer:

• Meeting and greeting customers as they arrive in a polite manner

• Dealing with any issues as they arise confidently

• Professional and well-presented appearance

• Reliable and well organised

• Punctual and on time

• To maintain a high-profile visual deterrent.

• Maintain working knowledge of Assignment Instructions and Risk Assessments.

• To arrest any persons found committing an indictable offence within the confines of the store ensuring that any such arrest is carried out within the law and in accordance with store policies and procedures.

• Carry out initial investigations and report both verbally and in writing on incidents of theft and suspicious activities.

• To maintain good order and discourage anti-social behaviour.

• Refuse admission to or escort undesirable elements from the store.

• Convey policies and emergency procedures to visitors.

• Maintain high standards of conduct and personal presentation (smart, clean, and tidy in full Lodge uniform, polished shoes and displaying ID and SIA badge), at all times.

• Develop and maintain good relations with the local police officers and assist in the implementation of local crime prevention initiatives.

• To report daily and/or in accordance with that agreed between site and Lodge Security.

• To monitor CCTV (If carrying a valid SIA CCTV License) if the site has them in use.

• Monitor and record all CCTV incidents correctly.

• Report all serious incidents (physical assaults, fire, flood, bomb evacuations etc), to the Area Manager immediately and in any event, within 24 hours.

• Maintain records daily of all incidents and nuisance customers, for use on KPI’s and potential legal requirements, utilising pocket notebooks, incident reports and other appropriate documentation.

NOTE:

The above description does not necessarily itemise all jobs the job holder will be required to do.

Person Specification
SIA License
Lodge Academy

Date Posted:

Posted 1 week ago

Expiration date:

June 14, 2023

Location:

Leicester, UK

Job Title:

Night Security Officer- Leicester

Rate:

£11.00 - £12.00 / hour