Maintenance Administrator - circa £25k plus benefits - Carlisle

Our client, a fast growing and innovative business based in Carlisle, is looking for a Maintenance Administrator to join their team. They're looking for someone who has good attention to detail and a positive outlook, and who can work closely with their operations team in effectively scheduling work for their engineers in their operations department.

This is a role for someone who is organised and has a keen eye for detail. The role will require careful time management, problem-solving skills and thinking independently about how to effectively deliver multiple projects in parallel. The successful candidate will need to be comfortable on the phone with customers of all backgrounds and will require resilience. A diligent and empathetic personality is needed to be able to explain and present information appropriately to internal and external stakeholders and customers.

Benefits:

You'll be joining a friendly, professional and supportive team and enjoy continuous learning and development opportunities as well as:

• Salary circa £25,000 p.a. (depending on skills and experience)
• Discretionary bonus based on individual and business performance.
• Holidays 25 days a year plus bank holidays
• Pension plan provision.
• Company phone, laptop

Duties and responsibilities:

• Proactive calling and communication (through mail merge, emails, texts) to customers across various sites to organise service appointments for servicing engineers to attend and service customer heating units
• Liaising with the Operations department, both office-based staff and service engineers to ensure works are being delivered effectively
• Working closely with the CS team triaging CS tickets for client comms and rescheduling
• Data input to the CMMS system, such as new assets and spare part entry
• Preparation of client quotes and updating relevant trackers
• Working with the Customer service team to create, deliver and implement new systems and processes to continually improve service to customers.
• Generating customer communications and media (posters & flyers) and ensuring these communications match the schedule of the engineers
• Validation of work orders in our CMMS system for completeness, including corrective and follow-on work orders.
• Assist to produce, from the system, reports on service status and issue appropriate communications to customers to rectify.
• Ownership of the service tracking system, monitoring progress across various sites to ensure that the required completion rates are being achieved, and accurately recorded
• Assist with coordinating and representing servicing updates, forecasts and progress reports to the business.
• Assist with monthly reporting and billable works

About you:

The core attributes we are looking for are being organised, with attention to detail and being able to think "outside of the box". You need to be self-motivated, hard-working, and able to use your initiative. Strong IT skills would be beneficial using the full Microsoft 365 package, MS Excel and Word in particular.

• Experience in Customer Services
• Call Centre / Helpdesk Centre experience desired
• A strong desire to provide excellent customer service on each interaction
• Comfortable in handling complaints
• IT literate and comfortable with planning applications
• Integrity and trustworthiness towards the company
• Must be able to find advice and solutions for customer queries and provide reliable information
• Team working, customer advocacy and administrative ability
• Strong organisation skills and an eye for detail
• Excellent interpersonal skills
• Ability to communicate effectively via email and phone. Good verbal and written communications skills are essential
• Strong sense of ownership, urgency and work ethic
• Ability to learn and work in multiple systems simultaneously

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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To speak to a recruitment expert please contact Austin Burrell