Receptionist/ Clerk Job at Nottingham University Hospitals NHS Trust, Nottingham

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Job Description

Band 2

Main area
Intergrated Sexual Health Services
Grade
Band 2
Contract
Secondment: 12 months (or fixed term)
Hours
  • Full time
  • Part time
37.5 hours per week (37.5 and 26 hours available)
Job ref
164-5223478
Site
City Campus
Town
Nottingham
Salary
£20,669 - £21,318 per annum pro rata
Salary period
Yearly
Closing
07/05/2023 23:59

Job overview

An exciting opportunity has arisen for 2 fixed term positions in Sexual Health for 12 months.

We are looking to recruit full and part time receptionist/clerks to provide comprehensive administrative and reception support to all areas of the service. This role requires answering calls in our busy Contact Centre where you will gather sensitive information to book patients into the appropriate appointment slots whilst ensuring efficient and sensitive communication at all times. You will help us to organise and administer activities in line with agreed service priorities.

Main duties of the job

In addition to the below summary you need to familiarize yourself with full Job Description and Person Specification documents attached to this advert

You will need to be confident, self-motivated with excellent organisational and IT skills and be able to prioritise your workload effectively to meet deadlines whilst ensuring a high standard of service is maintained.

We expect you to be able to work under pressure with the ability to use your judgement and initiative to prioritise the urgency of particular requests within our defined guidelines.
You will have GCSE level C or equivalent in English and Maths with excellent written and verbal communication skills and be competent in the use of Microsoft packages including Word, Excel and Outlook email package.

Working for our organisation

Sexual Health Services provide services in many locations throughout Nottinghamshire. We provide a comprehensive contraception and sexual health service to a multicultural community of all ages.

Our services are highly confidential and of a very sensitive nature and therefore our staff must be able to reflect this. You will need to work between the City Hospital Campus and Victoria Health Centre throughout the week along with Community clinics as necessary.

The Service is open 8:30am -7:00pm so you will be required to work weekdays and evenings. You will also work some Saturday's (about 1 in 8) working on a rota system.

Detailed job description and main responsibilities

Please see the attached the Job Description and Person Specification for key duties and responsibilities.

Person specification

Training and Qualification

Essential criteria

  • GCSE or Equivalent Grade C or above Maths and English Language
  • Good computer skills with a working knowledge of Microsoft Word

Desirable criteria

  • NVQ 2 in Customer care / Administration

Experience

Essential criteria

  • Previous reception and clerical experience
  • Experience of dealing with the general public

Desirable criteria

  • Working in the NHS

Communication and relationship skills

Essential criteria

  • Good communication skills, both verbal and written.

Analytical and Judgement skills

Essential criteria

  • Exercise judgement and know when to seek advice when dealing with patient enquiries.
  • Understand the importance of confidentiality

Planning and Organisation skills

Essential criteria

  • Planning and organisation of routine tasks.
  • Ability to prioritise own tasks.

Other requirements

Essential criteria

  • Must be able to travel between sites and be flexible with the start and finish time when covering reception

___________________________________________________________________________________

Bring your whole self to work for us at NUH. We love diversity and we value your difference, your unique skills, knowledge and experience. Becoming one of our people may realise your potential, helping us to raise our performance in delivering world class healthcare to the diverse patient populations we serve.

We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are currently under-represented at NUH.

Covid-19 vaccination: remains the best way to protect yourself, family, colleagues and our patients/service users from the Covid-19 virus. We continue to encourage our current and potential colleagues to get vaccinated. For helpful advice and information about the Covid-19 vaccination and how to access visit: https://nottsccg.nhs.uk/covid-19/covid-19-vaccinations/

Closing Dates: Please submit your application form as soon as possible to avoid disappointment; we reserve the right to close vacancies prior to the published closing date if we receive a sufficient number of completed application forms.

Communication: All communication related to your application will be via the email address you have provided. Please ensure you check your email account including your junk email regularly.

Easy read application: if you have a disability and find it difficult to complete our online application form, you can apply via our easy read application which you can find on the intranet https://www.nuh.nhs.uk/easy-read-job-application

Salary: The quoted salary will be on a pro rata basis for part time workers.

Disability Confidence: All applicants who have declared a disability and who meet the essential criteria for the post will be shortlisted.

At Risk of redundancy: NHS employees within the East Midlands who are ‘at risk’ of redundancy will be given a preferential interview where they meet the essential criteria of the person specification.

Skilled Workers Visa: We welcome applications from individuals who require a skilled worker visa in line with the Home Office regulations. NON-UK/NON SETTLED candidates may not be appointed, if a suitably qualified and skilled UK/SETTLED candidate is successful at interview stage as it is unlikely that the Trust is able to satisfy the Home Office Visa requirements

ID and Right to work checks: NUH authenticate all ID and right to work documentation such as passports, visa’s and driving license through a system called Trust ID. NUH will scan your ID and right to work documentation in to the Trust ID system at your face to face ID appointment. The system will run a check against the key security features within your documentation. The system will provide us with an outcome of your check which will be stored securely on your personal file along with all other pre-employment check documentation.

Consent:

  • Transfer of information: If I have previous NHS service - I consent to the transfer of my Electronic Staff Record (ESR) data between this and other NHS Trusts. I also consent to the Occupational Health Department confidentially accessing my occupational health records from my current or previous employer in order to check the status of my vaccinations, immunisations s and screening tests as relevant to the post. I understand this is an automated process and the information will only be used for these purposes prior to me taking up the position at NUH.
  • Disclosure and Barring Service: Your post maybe subject to a DBS check which incur a cost dependent on the level of check required (£41.90 for enhanced and £21.90 for standard). I agree to reimburse Nottingham University Hospitals NHS Trust the cost of a Disclosure and Barring Service (DBS) check if it is required (by deduction from first month’s pay). Should I decide to withdraw from my job offer, I agree to reimburse Nottingham University Hospitals NHS Trust the cost of the DBS check undertaken by cheque or other agreed method.

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