Job Description

This role is an excellent opportunity to join the Patient Services Team and develop a reception role across all Outpatients Areas.

The overriding purpose is to support the provision of the highest quality patient care through personal actions and continuous improvement.

To provide a high quality customer focussed service to patients attending the Outpatients Departments, by welcoming patients to clinic, booking patients in and by arranging further arrangements as necessary, to support the smooth running of clinics.

To provide a consistent approach across the Trust, Standard Operating Procedures (SOP) will describe how the function of this role will be carried out, along with the timescales that will be adhered to.

To receive all patients attending for an outpatients appointment in a friendly and professional manner.

To deal with patient enquiries/problems face-to-face and on the telephone.

Maintain good relationships with patients and other members of staff, ensuring a high degree of confidentiality and integrity at all times.

Make follow up appointments for patients in line with the agreed protocols.

Ensure all clinics are reconciled within 24 hours..

Be an active team member with joint responsibilities for providing a high quality service and working closely with colleagues, clinicians, nursing team and volunteers.

Thank you for your interest in this role.

Sherwood is nationally recognised as being an excellent place to work and deliver care. We are rightly proud of the 5,500 colleagues who work here, and we are the Health Service Journal’s Trust of the Year in 2020.

The Care Quality Commission rated King’s Mill Hospital Outstanding and Newark, and Mansfield Community Hospitals Good. Overall, we are rated Outstanding for care.

For the last three years, we have been ranked as the best NHS Trust to work for in the Midlands and in 2020 we were the third best Acute/Community NHS Trust in England.

Happy colleagues deliver better care. Our teams work in a supportive, inclusive environment, which nurtures wellbeing and has opportunities for development and progression. We do not just care for our patients; we also care for you.

Our culture of learning, compassion and taking a person-centred approach are at the roots of our organisation. We would love you to join us.

To understand the role in more details, please read attached job description and person specifications

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