Our people make us who we are. We’re a diverse and inclusive bunch, and it’s important you can feel you belong here. We value everybody for who they are and what they bring to the table, supporting one another as we continue to deliver for our customers.

• Clearly establishes performance goals related to the delivery of services across all channels (IT service desk, call center, self-service, network, finance), and communicates them to all key stakeholders
• Actively manages the risks associated to maintaining the service and provides recommendations associated with improving the service across the enterprise with the goal of increasing business performance
• Improves visibility into service performance, and accurately measures progress towards defined objectives
• Facilitates continuous assessment, evaluation, and refinement of core service processes to eliminate waste and reduce support-related costs.
• Provides Service Owners with recommendations for entry and exit criteria for the planning, deployment and change of services during the service lifecycle.
• Provides recommendations to the business to improve NPS and end user satisfaction
• Provides service owners with balanced scorecards for all services covering all facets of service: customer experience, quality management, financial, security and compliance