The Markets Developer Concierge Service Professional is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.

The Information Security Concierge Professional will drive and support developers in remediating non compliant software to help Markets Technology to attain compliance within Risk Appetite.

Our Vision

Our vision is to create a positive experience for developers, and to remove all of the roadblocks causing frustration and impeding the delivery of high quality, secure code.

Our purpose is to become trusted service providers, ISAs and development tools specialists, as well personal champions for developers to positively impact their development experience, enhancing their creativity and job satisfaction.

Our Mission

Our mission is to help developers navigate, simplify and stabilise Citi tools and processes so they can put their time, energy, and passion into achieving their goals, developing quality products, making development at Citi a rewarding and satisfying experience.

We want to make developing software in Markets easy, pleasant and safe.

How We Will Work

• Treat developers as clients.

• Take away difficult, non-developer-centric activities from our teams, and handle those activities for them in a structured, consistent fashion, with clear timelines and regular updates

• Build a knowledge base of these tasks, so that we can respond promptly and efficiently

• Support all communication styles that work for developers – chat, mail, calls.

• Enable developers to raise issues with minimum effort to track progress, our own productivity – and we will use the statistics that we generate, to drive automation of the key developer pain points

Information Security

Information Security is of vital importance to the Bank and it’s clients. While part of the concierge team, a key objective of this role is to facilitate the implementation of Citi's information security policies.

• Understand IS requirements and present them to development teams, in an actionable format

• Assist development teams with their development effort to comply with IS policy

• Work with IS teams to improve detection and prioritisation processes

• Manage and lead work group meetings, including preparing the meeting agenda and minutes

• Report project metrics and status in presentations for senior management

• Enable the Markets Development teams to remain within Risk Appetite

Experience Required:

• Experience in an Application Support role.

• Experience installing, configuring or supporting business applications.

• Experience with Java

• Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization

• Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand.

• Demonstrated analytical skills

• Issue tracking and reporting using tools

• Knowledge/ experience of problem Management Tools.

• Good all-round technical skills

• Effectively share information with other support team members and with other technology teams

• Ability to plan and organize workload

• Consistently demonstrates clear and concise written and verbal communication skills

• Ability to communicate appropriately to relevant stakeholder

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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