The Role:

To act as a support function to the Business Accounts, Sales Ledger and Credit Control team covering 4 companies within the Theo Paphitis Retail Group, Ryman Ltd, Boux Avenue Ltd, London Graphics Centre Ltd and Robert Dyas Group Ltd.

What you will get from us:

• 
  Fantastic training to help you complete your role and be the best you can be, with the option to continue your development into a more senior role, if you choose to progress within the business
• A great Team to work with where you can progress and make a difference at all levels
• Competitive Salary
• Holiday Allowance
• Free Parking
• Subsidised Canteen
• Access to mental health first aiders
• Company Pension scheme
• Apprenticeship scheme to continue your development
• Generous discount at TPRG and on our amazing benefits hub

What will you do?

• Chase overdue debt by telephone, emails and letter
• Escalate collection to legal action with solicitors
• Bad debt write off processing
• Process customer credit card payments
• Issue statements, invoices and credit notes
• Issue weekly reminder emails according to the company dunning process
• Process and post sundry invoices and credit notes
• Daily review of account balances and credit limits
• Manage, update and maintain customer accounts
• Manage team email inbox handling general customer enquiries
• Provide copy documents (invoices, credits and statements)
• Liaise with other departments to resolve customer queries
• Activate and maintain Business Account customer store cards (card cancellation and issue replacement / additional / new cards)
• Electronic filing and archiving

What we would like to see in you:

• 12 months+ previous experience in a Finance office, ideally Sales Ledger or Credit Control
• Professional telephone manner
• Customer Service awareness
• Resilient, flexible and adaptable
• Strong knowledge of Microsoft Excel, Word, Internet Explorer, Outlook and Google Suite
• Strong organisation and administrative skills
• Team player who can listen, learn and act on feedback
• Excellent track record of working in a fast moving and complex environment with great
• accuracy and attention to detail
• Able to communicate confidently and professionally with people at all levels both internally
• and externally
• Ability to use your own initiative with a desire to innovate and manage your own workload

Who we are:
Henry J Ryman, founder of Ryman, opened his first store in London at Great Portland Street in 1893, and there is still a store there today. Ryman is part of Theo Paphitis Retail Group, which comprises Ryman, Robert Dyas, Boux Avenue and the London Graphic Centre.

Ryman is committed to the unlearning of unconscious bias, diversity and inclusion long term, which will remain a key focus for all aspects of our business and operations. From our product production in our supply chain to our extensive workforce, we aim to be transparent in our efforts to become a thriving, diverse and inclusive place to work.