Hours: 37.5
Reporting to: Sales Ledger Manager

WHO’S RIGHT FOR THE ROLE?

We are “Passionate about Retail” so we want people who are passionate about what they do, are resilient, flexible, good team players and good with detail. We’re also looking for a good mix of bright ideas, common sense and a strong work ethic.
Our Sales Ledger function covers four brands within the Theo Paphitis Retail Group, Ryman Stationery, Robert Dyas, Boux Avenue and the London Graphic Centre. Each ledger has a unique set of customers with different needs and requirements.

WHAT YOU WILL DO

• 
  Pro-actively chase debts by telephone, email and letter
• Escalate issues where necessary to your line manager
• Liaising with customers and the sales team
• Taking card payments
• Reviewing Bad debt write-off requests and making sure they are in line with company guidelines
• Suspension and reactivation review of credit
• Negotiate with customers to ensure payment is received
• Use objection handling strategies to overcome customer objections
• Building relationships with regular clients
• Daily reports

WHAT WE WOULD LIKE TO SEE IN YOU

• A confident, positive, enthusiastic, organised, focused Finance professional, who is friendly at all times.
• Clear, concise and professional verbal and written communication abilities.
• Real passion for taking care of and happy liaising with, internal and external customers at all levels, making sure your customers are looked after courteously and professionally at all times.
• Confidence to deal with challenging situations when they arise.
• A proven problem solver, with the ability to relish the challenge of getting things done, not only fixing problems but making the necessary adjustments to prevent reoccurrence.
• Strong numeracy skills as well as great attention to detail.
• An active team players who is also capable of working under your own initiative.
• An industrious work ethic and able to enjoy working in a fast paced office environment.

QUALIFICATIONS AND/OR SKILLS REQUIRED

• 1 Years previous experience (preferred)
• Professional telephone manner
• Customer Service aptitude
• Computer literate with a strong knowledge of Microsoft Excel
• Good organisation and administrative skills
• Great accuracy and attention to detail
• Able to communicate with people at all levels both internally and externally
• Ability to use your own initiative
• Considerate to others
• Open to change

Who we are:
Henry J Ryman, founder of Ryman, opened his first store in London at Great Portland Street in 1893, and there is still a store there today. Ryman is part of Theo Paphitis Retail Group, which comprises Ryman, Robert Dyas, Boux Avenue and the London Graphic Centre.

Ryman is committed to the unlearning of unconscious bias, diversity and inclusion long term, which will remain a key focus for all aspects of our business and operations. From our product production in our supply chain to our extensive workforce, we aim to be transparent in our efforts to become a thriving, diverse and inclusive place to work.

Please note this job description is not exhaustive and you may be required to carry out other duties as and when required.