Do you care passionately about providing excellent customer service?

We have an exciting new opportunity for a Contact Centre Advisor to join us to provide information to our customers through our multi-channel support system.

At Broadacres we rely on our people to make the biggest impact on our communities. If you enjoy variety and working with customers to ensure they receive a great customer experience, then you're right for us!

We are looking for a positive and proactive team player to help our customers with queries relating to repairs, rent enquiries, ASB complaints and sales to name a few. As you will be the first point of contact for our customers you will be responsible for providing a friendly and professional service to everyone that you speak to.

What do you need to have?

• Experience of working within a Customer Service or Call Centre environment
• Good IT skills along with knowledge of Microsoft Office applications
• Good organisational and problem-solving skills and the ability to prioritise.
• The ability to communicate clearly and concisely (verbally and written) plus a good telephone manner.
• Ability to listen and deal sympathetically with customers who may be distressed, agitated, confused, irate and those with special needs.

What we can offer in return:

• A competitive salary and annual leave entitlement
• Extra day of annual leave for birthdays totalling 32 (inc. bank holidays) pro rata. Annual leave also increases for every year of service up to 5 years totalling 37 days (inc bank hols)
• Defined Benefit Pension Scheme
• Salary sacrifice schemes including dental insurance, cycle to work and eco-friendly cars
• Potential for overtime

Please note: This vacancy may close before the advertised closing date if sufficient suitable applications are received. We will be interviewing as applications come in so apply early to avoid disappointment!

At Broadacres we are an equal opportunities and disability confident employer who welcomes applicants from all sectors of the community, and we encourage applications from people who are underrepresented in areas of the organisation.