Affordable Warmth Officer
9 Months Fix Term Contract
35 hours per week
Monday-Friday
Salary £27,542.00 (10% salary increase after 12 months)

Hybrid Role - flexible location, however occasional travel to Carlisle, Liverpool, Hull or Leicester is required

Applications may close before the deadline, so please apply early to avoid disappointment

For your application to be considered please ensure you complete and attach alongside your CV a Supporting Statement detailing in a few sentences why you have applied and feel you are a suitable candidate for this role

Want to make a real difference to the lives of people? For over 90 years, The Riverside Group has been providing affordable housing across the UK as well as care for the elderly and support for those who face homelessness.

Having recently restructured our team to optimise performance, deliver increased, value for money, support improved collaboration and ensure a market-leading approach to the regulatory challenges the sector faces, we have a range of opportunities for talented and ambitious people who want to become part our journey.

More than ever, we want to listen to and engage with our customers and use customer insight to drive service improvements, deepen our understanding of customer perspectives and demonstrate that we are listening and responding to feedback. This is particularly important with new partnerships widening our customer base even further.

We’re looking for an Affordable Warmth Officer to play a crucial role in helping us transform lives and revitalise neighbourhoods.

The difference you’ll make

As the role holder, you will develop and coordinate projects and initiatives to reduce fuel poverty, including building suitable links to external organisations who can provide direct support to customers with fuel poverty and fuel debt. You will Provide information and advice relating to affordable warmth both internally to staff and externally to tenants and residents

So, who are you?

We're looking for someone who has experience of working with customers and building relations with a wide variety of people. You will be customer focused and have great communication skills. The ability to travel to residents homes would be desirable.

Enjoy the rewards

This is a job that offers true satisfaction with the chance to help those who can’t afford a house of their own.

You’ll find Riverside to be an organisation that is focused on being an employer of choice where people thrive, and your voice is truly heard. Working with us, you’ll enjoy competitive pay, a wide range of benefits, flexible working, employee offers, and the chance to learn valuable new skills. We empower our people to do great work by investing in learning, personal development, and technology.

If you’re the kind of person that wants to do a really great job and make a difference to our customers, we think you’ll love it here. Sound like a challenge you’d like to take on? Then get in touch and let’s talk about how you can help us transform lives and revitalise neighbourhoods.

We encourage applicants from all sections of the community so that we can truly reflect the neighbourhoods in which we work.

Job Profile

Develop and coordinate projects and initiatives to reduce fuel poverty, including building suitable links to external organisations who can provide direct support to customers with fuel poverty and fuel debt. Promote energy saving solutions to customers and link in with our Asset Services team with the development of decarbonisation solutions that will assist customers in addressing fuel poverty. Promote energy efficiency to tenants and residents, liaising with repairs and development teams to highlight the value and importance of technical and cost saving measures

Role requires you to:

• Work in partnership with locally based staff to promote projects and initiatives that will enable customers to tackle fuel poverty.
• Research existing initiatives and develop local-level action plans which will guide activities.
• Develop strong relationships with frontline colleagues and Tenant and Resident Groups to coordinate Riverside’s approach to fuel poverty.
• Provide information and advice relating to affordable warmth both internally to staff and externally to tenants and residents and local community organisations.
• Build links to external organisations and signpost customers who require support with fuel poverty and managing fuel debt.
• Assist tenants and residents to access local sources of savings, loans, grants, and other energy related support.
• Work with local organisations to develop, source funding for, and coordinate projects and initiatives aimed at reducing fuel poverty.
• Host and attend events relating to energy efficiency, fuel poverty and wider financial inclusion work.
• Collate and promote best practice in energy efficiency and liaise with marketing to promote the work of the affordable warmth team both internally and externally.
• Develop performance indicators relating to affordable warmth, and record and monitor performance data.
• Report of performance to relevant forums.
• Working to Riverside’s policies/commitments in this area of business. Attend meetings and role model our aims to reduce, reuse and recycle within the workplace. Encourage savings and efficiency.
• Attend regular meetings with other service delivery teams to discuss and assist with ongoing and new cases to ensure that our customers receive a joined-up service. Ensure that relevant referrals are made where necessary.
• Work directly with the Asset Services team to highlight the issues in properties that are directly impacting on fuel poverty to help inform future decarbonisation priorities.
  

Person specification

Knowledge, Skills and Experience

Essential

• Proven track record of working with customers
• Ability to build relationships at all levels
• Results focused with the ability to take ownership of tasks
• Customer focused with excellent written and verbal communication skills, with the ability to work at all levels within the business
• Knowledge and experience of all Windows based software to support business and customer focused outcomes

Desirable

• 5 x GCSEs or equivalent
• Ability to travel to residents homes and Riverside offices