We’re currently looking for an Account Executive Customer Advisor to join our Customer Excellence team, where you’ll be championing world class customer service by dealing with inbound sales enquiries - making sure to upsell and cross-sell wherever possible.

As part of the dedicated ProService Sales Team, you’ll be working with customers from a variety of sources where you'll thrive in a fast-paced environment and push to continually hit targets through your sales techniques.

This is your chance to be part of something BIG; this role offers plenty of opportunity for growth and development, giving you a chance to gain invaluable insight into multiple facets of HSS, and allowing you to reach your full potential. With an amazing, driven team culture, there are lots of exciting incentives, challenges and games take place all within our brand new HQ!

What you’ll be doing:

• Respond to all inbound enquiries as quickly as possible to convert into an order, processing and managing from inbound (email/web/chat/phone) contact
• Raise contracts and administer customer orders with attention to detail to ensure we prevent queries, invoice issues and disputes at the front end of the transaction
• Work with our operations teams and those of our re-hire partners in a calm and collected way to ensure customers get the equipment they need when they need it
• Effectively cross-sell, upsell and maintain a thorough understanding of our products and services, introducing customers to new and innovative products and educating them about the full product and service offer across our divisions
• Meet and exceed sales targets and KPI’s such as revenue, profitability, call volumes and quality, talk time, data enrichment

What do you get back?

As well as an excellent salary package of up to £25,000 plus OTE of £35,000, here are just some of the benefits you have access to when you join:

• Brand new HQ in Trafford Park with onsite café facilities, pool table, table tennis tables, break out rooms and fully equipped gym
• Holiday allowance of 25 days per annum
• Holiday Buy scheme giving you the option to purchase up to 5 days (FTE) of annual leave
• FREE Hire from our core range, with 50% off for friends and family
• Wellbeing and Healthcare support– you are the heart of our business, and we are committed to making sure you stay happy and healthy at work and at home.
• Training and development – on our Learning Lab you will get the opportunity to continuously further your career and complete courses suited to your role
• Inclusive and innovative culture and great recognition including Long Service Awards and an Annual Survey where you can have your say and contribute to how we continue to improve
• Discounts and cashback on our perks site with a huge range of purchases including days out, restaurants, gym memberships, shopping and lots more
• You will get the choice of other flexible benefits that work for you through our Benefits portal – you pick the benefits you want such as Critical Illness Cover, Cycle To Work and more

What do you bring?

The successful candidate will have:

• Customer obsessed with an eye for detail, able to multitask and have good commercial awareness
• Resilience and tenacity
• Experience of inbound and outbound telesales or telemarketing, with a proven track record of achieving results by building relationships and using a consultative approach Professional and effective all-round communication and telephone skills to build relationships and ensure expectations are met
  

Who are HSS?

HSS is an industry leader in providing tools, equipment, and support services for a range of businesses across the UK and Ireland. Our extensive selection of over 9,000 products allows us to go the extra mile for our customers. We are dedicated to advancing our industry with cutting-edge technology and were the first hire company to offer customers the option to order online. We are continuously striving to add new tools and features to our services and are proud of the progress we have achieved.

At HSS, we celebrate diversity and inclusivity. We understand that, statistically, people of colour and women are less likely to apply unless they reach all the requirements stated in the job description. Nevertheless, we would like to encourage you to apply regardless if you feel your experience is not an exact match. We believe you could be the perfect fit for this role or a future position!