About the Role: We are seeking a detail-oriented Billing Support Specialist to support our existing in-house billing function and improve speed and accuracy across the revenue cycle. This role will focus on behavioral health billing operations, credentialing, authorizations, and claims follow-up. Accuracy, consistency, and strong process discipline are essential. This is a full-time, remote role. Key Responsibilities: Billing and RCM Support ● Support front-end and back-end billing workflows for outpatient behavioral health services ● Submit and correct claims, including resubmissions and appeals as needed ● Follow up on claim status, denials, and payer correspondence to reduce AR aging ● Post payments and assist with reconciliation as required ● Maintain accurate documentation and status notes for all billing activities Credentialing and Authorizations ● Support provider credentialing tasks with payers ● Track credentialing timelines and maintain organized records ● Assist with obtaining and tracking pre-authorizations and payer requirements ● Coordinate payer communications and documentation collection as needed Administrative Support ● Maintain organized billing trackers, spreadsheets, and reporting logs ● Identify process gaps and propose improvements to reduce delays and rework ● Collaborate closely with the biller and clinic leadership to prioritize high-impact tasks ● Patient scheduling and intake duties (shared with Operations and Executive Assistant)
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