Job Description

Job Title: Medical Transportation Driver

Department: Transportation / Operations

Reports To: Transportation Manager or Operations Supervisor

FLSA Status: Non-Exempt

Job Type: Full-Time / Part-Time

Position Summary:

The Medical Transportation Driver is responsible for safely and efficiently transporting patients to and from medical appointments. This role requires professionalism, compassion, punctuality, and a strong sense of responsibility in handling passengers with diverse mobility and medical needs. Drivers represent the company’s front line and are expected to deliver high-quality customer service.

Key Responsibilities:

• Safely operate company vehicles to transport patients to and from designated medical facilities, residences, and related locations.
• Provide room-to-room assistance to patients with limited mobility, ensuring safe boarding and exiting of vehicles.
• Confirm patient identity and scheduled appointments prior to transport.
• Adhere to predetermined schedules and assigned routes; adjust to delays or changes as directed by dispatch.
• Conduct daily vehicle safety checks and report maintenance needs or safety concerns promptly.
• Maintain accurate trip logs, mileage sheets, and incident reports as required.
• Ensure vehicles are clean, well-maintained, and stocked with appropriate safety and sanitation supplies.
• Uphold HIPAA confidentiality standards when handling patient information.
• Communicate professionally with dispatchers, patients, caregivers, and medical personnel.
• Respond to unexpected situations, including patient distress, cancellations, or traffic issues, with appropriate problem-solving and communication.

Required Skills & Qualifications:

• NO MEDICAL CARDS ALLOWED
• High school diploma or GED required.
• Valid state driver’s license with a clean driving record.
• CPR/First Aid certification (or willingness to obtain during onboarding).
• 1+ years of driving or customer service experience preferred; experience with elderly or disabled individuals is a plus.
• Strong interpersonal and communication skills.
• Ability to lift 50+ lbs and assist individuals with mobility limitations.
• Familiarity with local routes, traffic patterns, and GPS technology.
• Must pass background check, drug screening, and DOT physical (if applicable).
• Ability to remain calm and patient in stressful or time-sensitive situations while maintaining a professional demeanor.
• Proficiency in using mobile apps and basic troubleshooting of company software on smartphones or tablets.

Work Environment & Physical Requirements:

• Driving for extended periods in varying weather and traffic conditions.
• Frequent bending, lifting, and assisting patients with mobility challenges.
• Use of communication devices and transport apps while on duty.
• May require flexible hours, including weekends, early mornings, evenings, and holidays.

Performance Metrics:

• On-time pickup and drop-off rates.
• Customer satisfaction and patient feedback.
• Accuracy of documentation and incident reporting.
• Vehicle cleanliness and maintenance compliance.
• Adherence to route efficiency and communication protocols.

By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply.

Powered by Homebase . Free employee scheduling, time clock and hiring tools.

Job Tags

Full time, Part time, Local area, Flexible hours, Afternoon shift, Early shift,

Similar Jobs