Job Description

This is a remote position.

At COWOC, we are dedicated to fostering a brighter future for Prince George's County through comprehensive programs and initiatives that address the needs of our community. Our youth development programs are designed to provide young people with the tools, mentorship, and opportunities they need to succeed. We offer a range of after-school activities, educational workshops, and leadership training to nurture the potential within each child and teenager, helping them to grow into confident and capable adults. In addition to our focus on youth, we are committed to improving the overall health and wellness of our community members. Our health and wellness programs promote physical, mental, and emotional well-being through various initiatives such as fitness classes, nutrition workshops, and mental health support. By collaborating with local businesses and health professionals, we aim to create a healthier, more vibrant community. A core component of our mission is violence prevention. Our Violence Interrupters program is a crucial part of our strategy to reduce violence in Prince George’s County. By intervening in conflicts and providing support to at-risk individuals, we work to prevent violence before it occurs. Our team of dedicated professionals is on the ground, engaging with the community to create safer neighborhoods and foster a culture of peace and understanding. At COWOC, we believe in the power of community collaboration. We work alongside various partners, including nonprofits, local businesses, and faith-based organizations, to amplify our impact and drive positive change. Our initiatives, such as food assistance programs and workforce development opportunities, are designed to support and uplift marginalized communities, ensuring that everyone has access to the resources they need to thrive. Join us in our mission to empower Prince George’s County. Together, we can create a community where every individual can achieve greatness!

We are seeking a skilled and customer-oriented Remote Live Chat Specialist to join our support team. In this role, you will engage with customers in real time via our live chat platform to provide product information, resolve inquiries, and ensure a positive brand experience. This is a fully remote position requiring strong written communication skills, quick thinking, and a commitment to customer satisfaction.

Key Responsibilities:

Engage with customers through live chat to answer questions, troubleshoot issues, and provide information about products or services

Manage multiple simultaneous chats while maintaining a friendly, helpful tone

Accurately document customer interactions and escalate issues when necessary

Provide real-time solutions and follow-ups as needed

Collaborate with team members and departments to improve the customer experience

Stay up to date on company products, promotions, and policies to ensure accurate and consistent communication

Identify recurring customer issues and provide feedback to improve support operations

Qualifications:

High school diploma or equivalent (Associate’s or Bachelor’s degree preferred)

Previous experience in a customer service, live chat, or online support role

Exceptional written communication and grammar skills

Strong multitasking abilities and attention to detail

Fast and accurate typing skills (recommended: 50+ WPM)

Comfortable working in a fast-paced remote environment

Tech-savvy and familiar with CRM and chat platforms such as Zen-desk, Intercom, LiveChat, or similar tools

Requirements

A reliable computer or laptop

High-speed internet connection

Quiet and distraction-free workspace

Availability for scheduled shifts, including evenings, weekends, or holidays as needed

Benefits

Fully remote position

Flexible scheduling and work-life balance

Paid training and career development opportunities

Health, dental, and vision insurance 

Team-oriented culture with regular virtual events and recognition programs

Paid time off

Job Tags

Full time, Local area, Remote work, Flexible hours, Shift work, Afternoon shift,

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