Job Description
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Job Summary:
ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations. They are seeking a Field Services Engineer to provide end-user desktop support and server administration for client issues, while responding to Level 1 and 2 service tickets and escalating problems as necessary.
Responsibilities:
- Resolve level 1 and 2 support cases and work orders associated with end-user issues, physical and cloud infrastructure, and project related tasks
- See the world through the eyes of the customer by setting client expectations appropriately throughout the troubleshooting process
- Resolve incidents and requests related to, but not limited to the following: Mail Application/Office 365 issues, Client/Server Connectivity issues, Time Sensitive and VIP Workstation incidents, File Restores, Remote Access incidents (Citrix and Terminal Services), Password Resets, Networked Printer Issues to name a few
- Execute basic system maintenance including software and operating system patching, software version upgrades and critical patch applications
- Provide support of Active Directory such as add/remove users, password resets, Group Policy application, task scheduling
- Interface with common technology support tools such as Remote Monitoring and Management (RMM), Mobile Device Management (MDM)
- Occasional travel within the tri-state area as needed.
- User desktop support – Requests and Incidents
- Effectively escalating to senior IT team members at Moore Walking the trading desk floor to assist traders with IT requests/issues
- RCA Work when not on user support tickets
- Knowledge and experience working with the above technologies and able to troubleshoot issues by reviewing/analyzing logs and event viewer processes
Qualifications:
Required:
- Excellent communication skills with a strong ability to articulate technical information to non-technical people.
- Excellent prioritization skills and an ability to see the world through the eyes of the customer.
- Bachelor’s Degree in Information Technology related field, or 3+ years of equivalent combination of technical experience and education.
- Microsoft Operating Systems such as Windows Server and Windows 10/11
- Installing and configuring computer hardware operating systems and applications
- Active Directory including account creation, modification and password resets
- Microsoft Office products including Outlook, Excel, Word, PowerPoint and SharePoint
- Client VPN setup and troubleshooting
- Understanding of e-mail and spam technologies, and how messaging flows through these systems
- Basic understanding of cyber-security concepts and technologies, such as Multi-Factor Authentication (MFA)
- Hands-on hardware experience with desktops, laptops, and servers
- Familiarity with file system support including permissions, sharing, backups and restores
- Experience with cloud platforms such as Microsoft 365 suite
- Online Exchange O365 and Onprem Exchange server
- Windows 10 and 11 desktop/laptop
Preferred:
- Experience with Managed Service Providers (MSP)
- Experience with VM Ware
- Experience with Azure
Company:
Founded in 1995, ECI is the market leader in end-to-end technology solutions for the financial industry. Founded in 1995, the company is headquartered in Boston, Massachusetts, USA, with a team of 501-1000 employees. The company is currently Late Stage. ECI has a track record of offering H1B sponsorships.
Seniority level Seniority level Entry level
Employment type Employment type Full-time
Job function Industries Software Development
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Inferred from the description for this job Medical insurance
Vision insurance
401(k)
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Job Tags
Full time, Work at office, Remote work, H1b,