Freight Forwarding Operations & Customer Service Agent Job at Syncreon International Group, El Paso, TX

MlE1T3o1L1dMdE1TeHZMQmVydkJhK2oyOVE9PQ==
  • Syncreon International Group
  • El Paso, TX

Job Description

Freight Forwarding Operations & Customer Service Agent

We are the leading provider of worldwide smart end-to-end supply chain & logistics, enabling the flow of trade across the globe. Our comprehensive range of products and services covers every link of the integrated supply chain from maritime and inland terminals to marine services and industrial parks as well as technology-driven customer solutions.

The Freight Forwarding Operations and Customer Service Agent will build and maintain strong relationships with key customers, addressing their concerns, resolving issues, and ensuring their satisfaction. Continuously assess customer needs, market trends, and competitors to enhance service offerings and maintain a competitive edge.

Key Responsibilities
  • Manage file creation and all services associated with freight forwarding and logistics
  • Assist with account start-up; liaison with sales to ensure required documentation/information needed for the SOP are provided
  • Monitor/audit files weekly for compliance of estimate input, profit margin setting and timely invoicing
  • Assist clients in their day-by-day requests related to export/import documentation in order to ensure proper execution to the transportation files
  • Provide clients with complete Flight/Sailing details in order to ensure proper flow in information is guaranteed
  • Liaise with Airlines/Ocean lines in order to procure the best possible solutions (capacity and cost) to be utilized upon execution of transportation files
  • Liaise with DPW internal Network and external Partner Agents in order to guarantee the best possible service assistance
  • Act quickly upon possible emergency situations that may arise within the life of an Air/Ocean file
  • Network with your fellow Operations colleagues to ensure proper support is given in case of workflow overload
Qualifications, Experience and Skills
  • Graduate in any field
  • At least 3 years of relevant and recent experience in Freight Forwarding Operations and customer service
  • Freight Forwarding experience is mandatory

Fluency in oral & written English is essential.

2 years' work experience in a high tech customer services and logistics' environment.

Excellent knowledge of the Microsoft office suite, with proven reporting & presentation skills.

Responsiveness in dealing with Customer requests.

Attention to detail for billing, process analysis, customer complaints investigations & reporting activities.

Excellent interpersonal skills.

Ability to work as part of a team and assist other team members during peak volume periods

Experience in carrier network management.

Nearest Major Market: El Paso

Job Segment: Logistics, Supply Chain, Supply, Operations Manager, Operations

Job Tags

Work experience placement, Work at office, Worldwide,

Similar Jobs

Corrosion Resistance, Ltd.

Industrial Bridge Painting Estimator Job at Corrosion Resistance, Ltd.

 ...Job Description Corrosion Resistance is an industrial painting firm that provides painting as well as related services to include...  ...and application. Sourcing quotes from suppliers and subcontractors as needed. Bid Preparation & Submission: Compiling detailed... 

Insight Global

Project Coordinator Job at Insight Global

 ...Key Responsibilities Project & Construction Management Lead and coordinate all phases of telecom infrastructure projects from initial site design through construction completion. Manage RFQ/RFP processes, contract negotiations, sealed bids, bid package distribution... 

St. Joseph County, IN

Correctional Officer Job at St. Joseph County, IN

Supervises inmates in the St. Joseph County Jail in accordance with established policies, regulations, orders and procedures by performing the required duties. Essential Functions: Observes inmate conduct and behavior. Takes necessary actions to prevent disturbance and...

Criterion Executive Search, Inc.

Personal Lines CSR / Account Manager Job at Criterion Executive Search, Inc.

 ...insurance agency in North Tampa has an immediate need for a Personal Lines CSR. This role supports the Personal Lines team and Senior...  ...license and be able to multitask, maintain attention to detail, and work effectively in a fast-paced environment. Agency offers... 

Ali Medical Transport

Non-Emergency Medical Transportation Driver Job at Ali Medical Transport

 ...Job Description Job Description Ali Medical Transport is one of the regional leaders in non-emergency medical transportation. We transport...  ...qualified and skilled nonemergency medical transportation drivers that'll be tasked with transporting our clients. In this role...