Job Description

Join to apply for the Field Services Engineer role at ECI 1 day ago Be among the first 25 applicants Join to apply for the Field Services Engineer role at ECI ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their businesses. More than 1,000 customers worldwide with over $3 trillion of assets under management put their trust in ECI. At ECI, we believe success is driven by passion and purpose. Our passion for technology is only surpassed by our commitment to empowering our employees around the world. This role is for an onsite role in Chicago, IL The Opportunity: We are seeking an enthusiastic, personable, and qualified Field Services Engineer to join our amazing team! In this role, you will provide end-user desktop support to multiple users running Windows, Exchange and Office 365 environments. As a Field Services Engineer, you will work with some of the latest technology and a myriad of clients in an organization that fosters an ownership culture, in which every employee takes personal responsibility for ECI’s success. The successful Field Services Engineer will “see the world through the eyes of the customer” delivering technical support to our clients in the financial services industry. Your typical day will involve a variety of opportunities in a fast-paced environment including triaging daily support incidents, desktop and light server troubleshooting, hardware and software installation, upgrades, and transformative projects. We are seeking an enthusiastic, personable, and qualified Field Services Engineer to join our amazing team! In this role, you will provide end-user desktop support to multiple users running Windows, Exchange and Office 365 environments. The Field Services Engineer will provide desktop support and end-user server administration for all client issues while responding to Level 1 and 2 service tickets. You will work shoulder to shoulder with an awesome team and escalate all problems to the next level of support for guidance as well as contact third-party vendors for warranty service repair. What you will do: Resolve level 1 and 2 support cases and work orders associated with end-user issues, physical and cloud infrastructure, and project related tasks See the world through the eyes of the customer by setting client expectations appropriately throughout the troubleshooting process Resolve incidents and requests related to, but not limited to the following: Mail Application/Office 365 issues, Client/Server Connectivity issues, Time Sensitive and VIP Workstation incidents, File Restores, Remote Access incidents (Citrix and Terminal Services), Password Resets, Networked Printer Issues to name a few Execute basic system maintenance including software and operating system patching, software version upgrades and critical patch applications Provide support of Active Directory such as add/remove users, password resets, Group Policy application, task scheduling Interface with common technology support tools such as Remote Monitoring and Management (RMM), Mobile Device Management (MDM) User desktop support – Requests and Incidents Effectively escalating to senior IT team members at Moore Walking the trading desk floor to assist traders with IT requests/issues RCA Work when not on user support tickets Knowledge and experience working with the above technologies and able to troubleshoot issues by reviewing/analyzing logs and event viewer processes Who you are: Excellent communication skills with a strong ability to articulate technical information to non-technical people. Jargon need not apply here! Excellent prioritization skills and an ability to see the world through the eyes of the customer Bachelor’s Degree in Information Technology related field, or 3+ years of equivalent combination of technical experience and education in the following: Microsoft Office 365 (O365) Microsoft Operating Systems such as Windows Server and Windows 10/11 Installing and configuring computer hardware operating systems and applications Active Directory including account creation, modification and password resets Microsoft Office products including Outlook, Excel, Word, PowerPoint and SharePoint Client VPN setup and troubleshooting Understanding of e-mail and spam technologies, and how messaging flows through these systems Basic understanding of cyber-security concepts and technologies, such as Multi-Factor Authentication (MFA) Hands-on hardware experience with desktops, laptops, and servers Familiarity with file system support including permissions, sharing, backups and restores Experience with cloud platforms such as Microsoft 365 suite Hybrid Cloud AD & DCs Online Exchange O365 and Onprem Exchange server Windows 10 and 11 desktop/laptop Bonus points if you have: Experience with Managed Service Providers (MSP) Experience with VM Ware Experience with Azure ECI’s culture is all about connection - connection with our clients, our technology and most importantly with each other. In addition to working with an amazing team around the world, ECI also offers a competitive compensation package and the range for this role is a maximum of $95,000 annually with flexible PTO, health benefit eligibility the first of the month, life insurance, pet insurance, 401K and so much more! If you believe you’d be a great fit and are ready for your best job eve r, we’d like to hear from you!! Love Your Job, Share Your Technology Passion, Create Your Future Here! Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Information Technology Referrals increase your chances of interviewing at ECI by 2x Get notified about new Field Services Engineer jobs in Chicago, IL . 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