Job Description

Get AI-powered advice on this job and access more exclusive features. Direct message the job poster from Earnix. Earnix is a leading provider of advanced pricing and rating solutions tailored for the insurance and banking industry. Our software empowers actuaries and data scientists within financial companies to make data-driven decisions and optimize pricing strategies. With a commitment to innovation and a deep understanding of the market, Earnix is at the forefront of revolutionizing how financial companies approach pricing and rating. We are looking to hire a Customer Success Manager responsible for maintaining and expanding relationships with a portfolio of customers in the US. What you'll do: Be the customer advocate within the organization — operate as the lead point of contact for customer matters related to your accounts. Represent the company at customer accounts and voice customers’ needs internally. Own shared responsibility for customer churn. Review customer status and seek resolution for open issues (bugs, product features, license requests, regulation changes). Manage invoice payments, renewals, and contractual changes. Collaborate with our sales team to achieve quotas while keeping clients highly engaged. Identify up-sell opportunities and communicate them to the relevant business line owner. Facilitate and support up-sell processes. Establish productive and close relationships with key stakeholders at customer accounts, holding regular meetings (onsite and remote). Communicate the progress of initiatives to internal and external stakeholders. Maintain all customer activity information within the CRM platform. Minimum qualifications: 4+ years of proven experience as a Customer Success Manager in a global SaaS organization. Experience with enterprise customers. Ability to work in a multicultural environment. Knowledge and experience in the financial services/Fintech industries — a must. Excellent communication, presentation, and influencing skills at all organizational levels, including C-level. Strong interpersonal skills and a people-oriented approach. Proven ability to manage multiple accounts simultaneously with attention to detail. Willingness to travel extensively. Motivation, flexibility, proactiveness, and ability to work independently and in teams. B.Sc. in Industrial Engineering or a related bachelor’s/master’s degree. Preferred qualities: Excellent communication skills with customers and colleagues. Strong collaboration across departments. Resourcefulness and creativity. Why you'll love it: This role is highly impactful within the organization. Opportunity to work in a successful, fast-moving, mission-driven company. Autonomy and growth opportunities. Collaborate with creative and enthusiastic team members. Earnix offers competitive benefits and a collaborative culture. Additional information: Seniority level: Mid-Senior level Employment type: Full-time Job functions: Customer Service, Consulting, Analysis Industries: Software Development, IT Systems Referrals can increase your chances of interviewing at Earnix by 2x. Get notified about new Customer Success Manager jobs in Boston, MA . Salary range in Boston, MA: $90,000.00 - $140,000.00, posted 2 weeks ago. #J-18808-Ljbffr Earnix

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