Call Center Collections Representative - Hybrid Job at AT&T, Tulsa, OK

MkF4Snk1UFRKZGdmd1A3SGRMckFaZVgzOGc9PQ==
  • AT&T
  • Tulsa, OK

Job Description

Job Description:

Note: This hybrid position reports to our 15901 Skelly Drive, Tulsa, OK 74116 location and works in center 3-4 days weekly and remotely from home 1-2 days weekly. If selected, you must be able to report to this location.

This is your opportunity to be the voice of AT&T a global leader in communications and technology. As a member of our team, youll redefine customer service, creating meaningful connections with each customer. Every interaction is an opportunity to introduce the latest technology, services and offers. While you drive to meet your daily and monthly sales goals, youll help our customers stay connected to what matters the most.

How youll make an impact
As a Premier Service Consultant specializing in customer acquisition and service, youll be frontline in providing solutions to prospective and existing customers to optimize their service experience, drive satisfaction and loyalty. You'll handle new service requests, helping customers get set up with the latest voice, internet, wireless plans and devices. Additionally, you will address existing customer needs, which include billing and payment, plan changes, upgrades, and technical support. Your goal will be to provide effective and timely resolutions for customers and deliver personalized recommendations for our latest products and services. Your consultative approach will help you meet monthly sales goals and ultimately deliver an outstanding customer experience.

What your day-to-day will look like
Youll identify upsell opportunities and make recommendations to right fit customers with the latest technology, services and offers.
Youll work in a fast-paced, inbound contact environment that handles a high volume of calls, chats, emails, or other types of customer interactions.
Youll use multiple tools and systems to resolve various service, billing, and payment inquiries as well as maintain customer records.
Youll be an expert at simplifying the explanation of customer bills, rate plans, and features of AT&Ts products and services.
When issues arise, youll step in to perform basic troubleshooting and/or engage Tier 3 support to resolve various customer-impacting issues that span multiple networks such as Internet, voice, and data services.
In this full-time position (40 hours/week) youll work a set schedule including breaks, lunches and scheduled open time to ensure availability to answer the customers call and provide exceptional service.
Premier Service Consultants may be cross trained to address a broad range of customer service call types including collections, retention, sales channel coordination, billing and adjustments, and advanced technical support based on the needs of business.

What you can look forward to

Our premier service consultants earn between $17.58 to $20.62 hourly. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Paid training and additional resources to support success in your new role as an AT&T Premier Service Consultant.

Joining our team comes with amazing perks and benefits:
Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

What were looking for
Call center or customer service experience.
Flexibility to work any schedule during hours of operation is essential. Specific job assignments may require day, evening, weekend, or holiday hours. Occasional overtime may be required.


WFH Requirements
You will need verified internet service (secure, reliable, and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection). AT&T will provide all the equipment youll need to get started! (keyboard, monitor, computer, mobile device, etc.)
Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.) and you will participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.).
You will need to be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc.

Want to learn more about our work from home roles? Watch this video.

Career possibilities are limitless with AT&T. You will have the chance to round out your experience with training on the latest technology, devices and our entire lineup of products, services and promotions. If youre ready to take the lead as the voice of AT&T, wed love to hear from you! Apply today! #Virtualjob #Virtualwork

If you are considering jobs like Wireless Sales, Call Center Representative, Customer Service Representative, Inbound Sales Representative, or Call Center Agent, this career move would be a great fit!
#Connectourcustomers

#LI-Hybrid

Weekly Hours:

40

Time Type:

Regular

Location:

Tulsa, Oklahoma

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.

AT&T

Job Tags

Hourly pay, Full time, Temporary work, Work at office, Local area, Remote work, Shift work, Weekend work, Afternoon shift,

Similar Jobs

Ahura Mazda LLC

Customer Success Manager-Nights and Weekends Job at Ahura Mazda LLC

 ...Job Description Job Description Join Our Team as a Customer Success Manager! Are you a proactive communicator with a passion for building...  ...: Customer Success Manager Location: Columbia, MO (Remote) Job Type: Part-Time Key Responsibilities:- Set... 

Ethos Medical Staffing

Travel Long-Term Care Occupational Therapy Assistant (COTA) - $1,363 per week Job at Ethos Medical Staffing

 ...Ethos Medical Staffing is seeking a travel Certified Occupational Therapy Assistant for a travel job in Rolla, Missouri. Job Description & Requirements ~ Specialty: Certified Occupational Therapy Assistant ~ Discipline: Therapy ~ Start Date: 08/18/2025~ Duration... 

Novartis Farmacutica

Patent Attorney II, Biologics Job at Novartis Farmacutica

 ...location for this role will be Cambridge, MA or San Diego, California and will follow a hybrid working schedule. #LI-Hybrid The Novartis R&D IP Legal team is seeking a Patent Attorney II, Biologics to independently perform core patent and more complex patent,... 

Remedy Home Health Care

Per Diem Registered Nurse Job at Remedy Home Health Care

 ...Valley, and surrounding areas - Northridge, Glendale Schedule : Per-Diem Salary Range: $100-$200 per visit About Us At Remedy...  ...skills. We're currently looking for per-diem Registered Nurses (RN). Responsibilities: Assess, diagnose, implement, and... 

VitalSolution

Cardiology - Interventional Job at VitalSolution

 ...Nevada foothills, Sonora is a vibrant Gold Rush town brimming with charm and adventure. On your days off, stroll through historic downtown, catch a show at the Sierra Repertory Theatre, hike the Dragoon Gulch Trail, or take a short drive to explore the wonders of Yosemite...