Our client is a world-leading supplier of consumer products globally, who are looking to hire a shipping agent to ensure the accurate and timely movement of freight, whilst providing exceptional customer service.

The successful candidate will support the team in shipping from Europe, managing bookings and creating export documentation.

Responsibilities

• Tracking and tracing shipments for customers
• Maintain accurate customer information for shipment processing
• Understand team process flow, constantly looking for areas of improved efficiency
• Ensure all customers standard operating procedures are followed as per work instructions
• Building and maintaining strong relationships with the customer, load sites but also our branches involved in organising shipments
• Book orders received with the nominated shipping line or forwarder
• Ensure that container loading are booked in to the system. Liaise with loading sites to resolve problems on loading
• Coordinate Conformity Inspections at our loading sites prior to export where required
• Ensure that Shipping documentation is accurate
• Ensure every shipment file have all necessary auditable documents
• Provide exceptional customer service to the team and ensure proactivity also in our communications
• Support team priorities and initiatives to ensure workloads are effectively managed
• Ensure accurate and timely data entry into our operating system
• Send original documents when required in a timely manner
• Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer’s policies / requirements
• Ensure all customers standard operating procedures are followed and updated in the Workflow
• Meet KPI standards, as per the company’s procedures
• Handling and actioning of complaints or queries
• Proposing solutions to customers of preferred method of freight movement (ocean to air, consolidation at gateways etc)

Requirements

• 1 to 2 years related experience and/or training; or equivalent combination of education and experience
• Understanding of Ocean documentation process a must
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
• Pro-active, strong organizational skills
• Good computer skills (Excel, Word, PowerPoint)
• Fluent in English
• Displays positive team attitude and work ethic
• Competent understanding of INCOTERMS and shipping jargon
• Competent understanding of Forwarder systems, ETMS, Edoc, Expo

Job Title: Export Shipping Agent

Location: Remote with travel to Tadworth, Surrey as and when required

Salary: £15.00 per hour

Full Time, 6-month placement

For more information, please contact Chloe McCausland at Clearline Recruitment