Job Title : Leasehold Asset Services Administrator
Contract Type : permanent job role.
Salary : £21,454 (£23,654 is achieved after 12 months successful performance in the role)
Working Hours : 35 hours per week.
Working Pattern : Monday-Friday between 9am-5pm
Location : Liverpool / Hybrid.

For your application to be considered please attach a current CV and cover letter.

Applications may close before the deadline, so please apply early to avoid disappointment.

Why Riverside?

At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you’ll enjoy:

• Competitive pay & generous pension
• 28 days holidays plus bank holidays.
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits
  

The difference you will make as Leasehold Asset Services Administrator.

In this role you will provide comprehensive office administration by undertaking clerical and coordination activities to support service delivery within the Leasehold Asset Services Team, Ideally in this role you will act as an administrative focal point for complaints, First Tier Tribunals and insurance and legal claims, providing administrative support including arranging attendance at tribunals, carrying out investigative work as appropriate including liaison with leaseholders and third parties, bringing cases to a satisfactory and timely conclusion where possible and recording the outcome using appropriate systems and in the agreed format

About you

We are looking for someone with P roven track record of providing administrative services, Ideally you should have 5 GCSE’s Grade C or above or equivalent NVQ. also you should have the following:

• Experience of managing and co-ordinating insurance and legal claims
• Experience of organising meetings and liaising with suppliers
• Proficient with Microsoft Word, PowerPoint and Excel

Although it is not essential, but Business administration qualification would be advantage.

Role Profile

Accountabilities or “What You Have to Do”

• Perform administrative and clerical tasks for a variety of asset services activities within the RHO portfolio, in accordance with Riverside’s policies and procedures
• Ensure a high quality customer focused service is provided at all times.
• Create and maintain filing and database records, ensuring they are current, accurate and compliant with relevant policies and procedures.
• Respond to queries from customers and stakeholders within agreed timescales, whilst promoting a culture of ‘customer care’ and continuous improvement.
• Maintain CRM records, ensuring all customer interactions are noted on appropriate systems.
• Act as an administrative focal point for complaints, First Tier Tribunals and insurance and legal claims, providing administrative support including arranging attendance at tribunals, carrying out investigative work as appropriate including liaison with leaseholders and third parties, bringing cases to a satisfactory and timely conclusion where possible and recording the outcome using appropriate systems and in the agreed format.
• Maintain accurate asset records on behalf of RHO, using appropriate systems, ensuring the integrity and quality of data to enable regular analysis to be carried out and reporting to be completed as required
• Raise purchase orders as required using relevant systems, ensuring goods are receipted, payment is arranged within agreed timescales and appropriate budgets are impacted.
• Process leaseholder consent to alterations.
• Manage customer enquiries effectively, escalating complaints and complex queries via the appropriate channels to ensure effective resolution.
• Ensure internal business processes are followed in line with the Group’s policy, procedures and statutory requirements.
• Contribute to the continuous improvement of processes and procedures.
• Respond flexibly to any necessary changes in work priorities and undertake other duties when required to support the effective operation of the service.
• Ensure that all data protection requirements are met in accordance with the Group’s policy, procedures and statutory requirements.
• Ensure that health and safety requirements are met in accordance with the Group’s policy, procedures and statutory requirements.
• Organise and coordinate events including meetings and conferences; booking venues, accommodation, catering, transportation and any other resources to ensure they meet requirements and operate efficiently.
• Compile information and prepare documents in a variety of formats; to include: copy and audio typing, formatting and review.
• Provide Personal Assistant (PA) support to members of the team as required
  

Knowledge, Skills and Experience

Essential

• Proven track record of providing administrative services
• 5 GCSE’s Grade C or above or equivalent NVQ
• Experience of managing and co-ordinating insurance and legal claims
• Experience of organising meetings and liaising with suppliers
• Proficient with Microsoft Word, PowerPoint and Excel
• Ability to show initiative and propose solutions to issues identified
• Results focused with the ability to take ownership of tasks
• Excellent team player who can work flexibly to meet business requirements
• Excellent attention to detail with the ability to work under pressure, deliver to strict deadlines and manage conflicting priorities
• Customer focused with excellent written and verbal communication skills, with the ability to work at all levels within the business

Desirable

• Business administration qualification
• Previous experience of using CRM software