Resource Planner and Analyst

Yolk Recruitment are excited to be working closely with one of the UKs leading insurance companies to find a friendly and driven Call Centre Analyst to join their team.

They are insurance specialists and are one of the UK's most trusted insurance providers. Their mission is to help anyone get the insurance they want and need. After 2 decades, they are passionate about understanding and valuing both their customers and staff.

What you'll be doing?

This is an excellent opportunity for an experienced Resource Planner and Analyst to join a supportive and growing insurance company based in the centre of Cardiff. You will work within a small but busy and energetic team to provide operational support to the resource manager through various different administrative duties. You will also:

• Attend regular meetings with various team managers to stay up to date on performance and ensure focus on area's of SLA
• Provide every day performance reports with analysis of impacts and actions from these
• Optimise contact centre resources to meet service level targets, including blending or moving staff across skillsets
• Use software tools to manage staff and handle incoming contacts
• Assist in the scheduling of meetings, coaching and training of staff, minimising disruption of the floor
• Create reports on performance and identify opportunities and area's for improvement
• Support team leaders in staff and resource management, prioritising when necessary
• Set up personnel on systems, alongside authorise annual leave and record absences and other off-line activities through the tools and software provided

What you'll bring to the team?

As a bright Resource Planner and Analyst, you will have experience working within a Contact Centre Environment and will be a naturally organised person. You will also have:

• Fantastic planning or resource management skills
• Excellent communication and listening skills, with people on all levels
• A keen eye for detail and able to work under pressure and to strict deadlines
• The ability to handle pressure well, and able to problem solve quickly
• Excellent IT skills, including various analysis software and systems

And this is what you'll get in return?

By being a Resource Planner and Analyst, you will receive a salary between £24,000 - £32,000 depending upon experience, alongside:

• Monday - Friday hours, with the opportunity of some flexibility
• Excellent training and development opportunities within the business, supported by encouraging team members and managers.
• Health Cash Plan, 24/7 EAP, Perkbox Benefits and regular social activities and plans
• Excellent City Centre location, with great public transport links
• Cycle to work Scheme, Gym Membership + Life Insurance

Are you up to the challenge?

If you believe that you have the skills and experience for this role - then please get in touch. We also offer a referral scheme for any candidates whose details are passed to us that we successfully place. If you have any further questions then please contact Chelsea Campbell 02921 673 727.

Yolk Recruitment Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Yolk Recruitment Limited is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and experience can apply. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at YolkRecruitment.com'