Reception Support Supervisor – Moxy Birmingham NEC

This position is based on a full time contract.

The Reception Support Supervisor is a confident, organised and detailed orientated support for the Moxy Birmingham NEC team.

You will manage all reception aspects relating to both groups and individual reservations and will use discretion and judgement in dealing with group bookers and organisers, both on the phone and on property, including any contractual obligations and special requests.

The role will take handover of each group from the groups team to ensure a smooth transition, arrival and stay at the hotel.

The role will support with individual reservation checks as well as balancing of the system. Your focus will be to ensure that all Marriott assigned targets and tasks are monitored and completed during every shift.

Your Role:

• Manages the operational preparation for all group bookings once the group has been handed over to the hotel.
• Prepare for all group arrivals with relevant rooming lists, arrival envelopes and any specific information that has been requested by the client.
• Provide clear handovers to the team for all group bookings.
• Maintains organized, accurate files on each group account and monitors of the course of action for each account daily.
• Completes reservation checks for all individual reservations including, updating all third-party information. Ensuring all relevant alerts and routing are created.
• Ensure all pre-paid reservations and virtual cards have been charged.
• Ensure pre-arrival emails are sent to relevant guests.
• Schedule amenities as required.
• Use Marriott Systems to ensure relevant reception tasks are reviewed and completed

Expected Contributions:

• Check accuracy of documents and data for sharing
• Attention to detail is extremely important.
• Exceptional Communication skills: both with internal and external customers is important.
• Have a positive mental attitude with the capacity to make quick and decisive decisions with out of the box thinking.
• Display creativity and innovation to identify opportunities to improve processes that will enhance team productivity and business results.
• Gain the confidence and trust of others through consistent demonstration of authenticity and ethical standards!
• Maintain confidentiality of proprietary materials and information

Skills:

• Exceptional communicator
• A whizz with Opera Express
• Hot on Microsoft Office applications particularly Excel (got to love those spreadsheets!), Word (the best for proposals!), PowerPoint (your presentations pop!) and Outlook (you use all the tools!)
• Strong organisational skills
• Experience with booking leisure / tour series is a big plus!

The Future for you:

• This role is a great way to progress into reactive and proactive sales roles or into operations within a growing, ambitious company.
• Training and support is available through Marriott developments and internal 1:1 with your line manager
• Fully supportive culture within the whole team – lots of high-level talent to reach out to and learn skills from

What do you know?

• High School diploma or equivalent required
• Preferred minimum of 2 years’ experience in hotels either Front Office, Reservations, Group or Guest facing Services

BENEFITS FOR YOU!

• Health Cash Plan
• Discounted room rates for you, as well as your Friends and Family, at Marriott hotels worldwide
• Discount on Food & Beverages at Marriott hotels worldwide
• Pension scheme
• Twenty-eight holidays (annually increasing to max thirty-two holidays)

*a personality assessment can be part of the recruitment process*

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Hotel Co 51 is a fast-growing, European hotel operator of Moxy Hotels, Courtyard By Marriott, Residence Inn, and AC Hotels by Marriott. Founded in Amsterdam in 2020 to support development and operations for the new hotel openings, it is currently operating 35+ properties in 8 countries (The Netherlands, France, UK, Belgium, Germany, Italy, Norway and Poland) and expanding its reach with new properties in key markets. The company´s pipeline includes hotels in European strategic cities and airports. To learn more about Hotel Co 51, visit hotelco51.com.

MOXY Hotels Moxy offers a playful hotel experience for the young at heart. With 100+ properties open across Europe North America, and Asia Pacific, Moxy boldly breaks the rules of a conventional hotel stay across the globe. The nontraditional experience starts with check-in at Bar Moxy and comes to life throughout its social public spaces, like the Lounge and Library, and the small but smart bedrooms. Moxy provides stylish, industrial design and sociable service at an attractive price point, so that guests can splurge on the experiences that matter most to them during their travels. Moxy celebrates nonconformity, open-mindedness, and originality above all – forever giving its guests permission to Play On #atthemoxy. For more information, visit moxyhotels.com and Play On #atthemoxy on Instagram. Moxy is proud to participate in Marriott Bonvoy®, the global travel program from Marriott International. The program offers members an extraordinary portfolio of global brands, exclusive experiences on Marriott Bonvoy Moments, and unparalleled benefits, including free nights and Elite status recognition.

Marriott International, Inc. (NASDAQ: MAR) is based in Bethesda, Maryland, USA, and encompasses a portfolio of more than 7,500 properties under 30 leading brands spanning 132 countries and territories. Marriott operates and franchises hotels and licenses vacation ownership resorts all around the world. The company offers Marriott Bonvoy™, its highly-awarded travel program.