Hours:25
Reporting to: Store Manager

WHO’S RIGHT FOR THE ROLE

We are “Passionate about Retail” so we want people who are passionate about what they do, are resilient, flexible, good team players and pay attention to detail. We have an awesome opportunity for someone to work with a leading edge print retailer. You will need to be a passionate team player who can work across our print and finishing departments. Working in a fast-paced customer facing environment and in some cases leading the print and finishing department you will ideally have experience of digital print i.e. Xerox printing. Experience in print finishing and design is also ideal, in particular, the ability to use a guillotine, folding, booklet making, binding and laminating machines, Photoshop. Training is also available. Above all we are looking for someone who has a keen eye for detail, loads of energy and enthusiasm to meet our customer print needs.

WHAT YOU WILL DO

• 
  Efficiently manage a busy Print Shop offering print & other services whilst maintaining a high level of customer service throughout.

• To understand the commercial sales performance of the Print Shop and take necessary action to promote sales by detailing a Business Plan with ideas for growth & actions to be taken.
• To ensure the Print Shop optimises all sales opportunities.
• To confidently advise customers on the selection of print and finishing services available and offer appropriate recommendations and information based on individual requirements.
• Have thorough product knowledge of all print and other services.
• Drive sales for in-store print & outsourced print through Print+.
• Understand technical details about printing e.g. bleed, printing methods, layouts & sizing etc.
• Build long term relationships with customers and increase print sales
• To manage and maintain Print Shop supplies and stock.
• To comply with all company policies in the terms and conditions and operations manual.
• Be commercially aware of competitor activity to ensure we stay ahead of the curve with our product offerings & services.
• Investigate marketing opportunities which can then be passed on to the Business Development Manager or Head of Business Services to be explored further.
• Network with local businesses to generate sales leads.
• Train colleagues to have a better understanding of Print & other services.
• Work with other local stores to raise their services knowledge and sales
• Achieve KPIs as agreed by SOM and Services Team

• The ability to work both independently and part of a team
• To support the team to perform their duties and work effectively together.
• Attitude & Personality - Adaptable, flexible, energetic and enthusiastic with an open minded approach
• Positive and pro-active attitude to changing demands and priorities as required
• Work well under pressure & keep calm in high pressure situations
• Ability to meet strict deadlines
• A good level of knowledge of printing and finishing
• Computer literate with good keyboard skills and a sound knowledge of Microsoft Office Suite
• At least 1 years experience in Print, Retail, related industry preferable
• Good communication skills, needs to be assertive and self-motivated
• Able to set own priorities

• Fantastic training to help you complete your role and be the best you can be, with the option to continue your development into a more senior role, if you choose to progress within the business.
• A great Team to work with where you can progress and make a difference at all levels.
• An opportunity to complete an apprenticeship in Retail.
• Fantastic weekly bonus (discretionary) should you and your Team hit your weekly targets.
• Ongoing incentives to reward your performance.
• Generous discount at Ryman and the other brands within the Theo Paphitis Retail Group