About Mindshare

Mindshare is a leading global marketing and media services network with billings in excess of £23billion worldwide. We work with some of the most famous businesses and brands in the UK – such as Unilever, Ford, KFC, Marks & Spencer and TK Maxx. The Mindshare network consists of 116 offices across 86 countries throughout the USA, Latin America, Europe, Middle East, and Asia Pacific; each dedicated to forging competitive marketing advantage for businesses and their brands.

Committed to Diversity & Inclusion

We have a big dream at Mindshare, to become the most inclusive place to work in the country! This will take time but the whole agency is passionate about making it a reality. To support this, we currently have 8 Employee Resource Groups available for our people to join and be a part of including, Roots, Mindshare Pride, Women in Business, Enable, Declassify, 0Borders, ADAM and Working Parents. These groups hold the agency to account for making progress and, along with our Mental Health Allies, design and lead events and initiatives that help us create a welcoming environment to all and a place where everyone can be their most confident self.

Our Approach

Our ambition is to drive Good Growth for our clients.

Good Growth is about delivering growth that is enduring and is considerate of people and planet. Media is a powerful force, and we need to be mindful of the responsibility that it brings. We help our clients make better decisions by ensuring we use media in a trusted, inclusive and sustainable way. We recognise that in order to drive Good Growth, we need to place people at the heart of everything we do. Understanding people, not demographics allows us to place media meaningfully into their lives.

Good Growth is a big ambition – one which inspires change for the industry but also for our agency and we achieve this through our values of Energy, Empathy and Impact.

Working for Mindshare

Role objective

The Commercial Ops Manager role will primarily have ownership of the commercial functioning of the Unilever account. This vital role will work closely with the Client Lead to ensure Mindshare’s biggest account is run efficiently and effectively from a commercial compliance perspective. Establishing processes and ways of working with both clients and internal stakeholders alike to deliver best practice in commercial account management.

The role sits within the Commercial Team of the wider agency alongside the Chief Commercial Officer, Commercial Client Director, Commercial Account Manager and Legal Counsel. As well as managing the Unilever account the role will also support this team in its work across the agency. Working towards delivering growth in client revenue through construction of sound commercial agreements and contractual structures.

Key responsibilities

Unilever Contract compliance

• Monitor the ratio of media spend versus fee to flag changes and highlight necessary management of the staff plan.
• Assist Client Lead and Commercial Team in formulating annual Unilever scope of work, adhering to MSA (Master Service Agreement) tramlines.
• Manage and track all out of scope project sign offs, adhering to the Unilever process to ensure timely sign off.
• Implement Non-Disclosure Agreements for all new joiners.
• Monitor Service level deliverables (E.g. frequency of training, timely delivery of reporting document) and ensure team are delivering on these.
• Ensures Scopes Of Work are kept up to date and centrally available.

Unilever Reporting and Finance

• Working with the planning leads to ensure all media plans are updated on central systems. Building in quality control checks to flag potential errors.
• Working with trading teams to ensure all media value is recorded and highlighted to Unilever on a quarterly basis.
• Working with Finance plus, Finance and UL client team to ensure late client payment is minimised.
• Central point of contact for Finance Plus.
• Working with Unilever Client Partner, Planners and Buyers to ensure the Billing and Income files are regularly updated with the latest spend forecasts.
• Assist in the preparation of the documentation for the monthly Unilever budget signoff meeting.
• Coordinate delivery of cross channel compliance reports – e.g. level of 1PD, Performance Marketing retailer investment.
• Coordinated delivery of multi-channel non-campaign reporting – e.g. UEX reports

Unilever Process & Communication

• Ensure Timesheets across the Unilever team are up to date and flag any that aren’t to Client Partner, Commercial and Finance.
• Sets up new timesheet codes for out of scope projects
• Ensure team are aware of any new processes or deliverables (e.g. from Mindshare Worldwide / Unilever) and that relevant teams are trained on these.
• Ensures team are aware of any functional updates that come from Mindshare Worldwide / Unilever – e.g. new exchange rates, terminologies, templates etc.

Wider Commercial Team

• Drive revenue growth through out of scope remuneration proposals across relevant clients.
• Contribute to the management of the Commercial Hub, ensuring the content is accurate and up to date.
• Support the team to ensure detailed Scopes of Work are produced for every client in coordination with Client Leads and Heads of Departments and that these are stored within the Commercial Hub.
• Play a key role in the Quarterly Business Reviews across all Mindshare client accounts. Running the financial and staffing analysis and using the output to create the documents for the meeting.

Skills & Behaviours

• Pro-active, organised and good attention to detail.
• Builds good rapport with Stakeholders.
• Strong analytical skills and attention to detail:
• Ability to process and, most of all, interpret financial data in support of commercial decisions.
• Possess a natural attention to detail and ability to digest information from a wide variety of sources.
• Open-minded, able to develop and assess different options and solutions.
• Proactively looks for ways to make improvements, flags issues ahead of time and needs little guidance from Client Partner.
• Creates templates /processes rather than just filling them in / following them – shares these with other markets / client teams.
• Willingness to help with all tasks required to be completed.
• Very strong interpersonal skills, demonstrating on daily basis the ability to succinctly communicate with finance and non-finance people alike and to accommodate language and cultural differences.
• Strong listening skills and ability to process verbal information.
• Proven verbal and written communicator who can measure the requirements of different audiences and adapts his / her communication style accordingly.
• Works directly with Global Contract Owner and is relied upon to highlight local market implications linked to the global contract.
• Works directly with other Mindshare EU markets to share best practice.