As the Operational Resilience Manager, you will manage a small team and take on a hands on approach to be responsible for minimising client and colleague service disruption by embedding operational resiliency throughout the business and its supply chain, and ensure that the Bank meets Regulatory expectations.

Key Responsibilities

• Develop and champion the Operational Resilience Framework, including the ongoing assessment and testing activities to demonstrate and report on the ability to operate consistently within agreed impact tolerances.
• Maintain and publicise regulatory expectations for operational resiliency and the gap analysis against evolving industry standards and requirements.
• Work closely with business areas to ensure that important business services, associated mapping and processes remain current and impact tolerances are regularly reviewed.
• Maintain oversight of the suite of important business services and the business components necessary to deliver them, driven by customer, regulatory and business ongoing viability considerations.
• Develop the annual testing schedule, considering a range of scenarios to test continuity and recovery capabilities.
• Develop regular resilience MI for the Operations Committee and Risk Committee.
• Create, maintain and gain approval for strategies and policies for areas of oversight including: Incident Response, Disaster Recovery and Business Continuity.
• Ensure that business areas create, maintain and test appropriate service level continuity plans.
• Lead the co-ordination of the response to a major incident or disruptive event.
• Take ownership on behalf of the team for the the completion of required notifications to the FCA.
• Responsible for people management, motivation, performance management & development, including managing through others, in line with Bank policies and standards.
• Champion the risk culture in the team, ensure procedures are fit for purpose, documented understood and used, controls are suitable and effective, testing and sample checking is undertaken & remedial action taken.
• Ensure all areas of oversight are delivered and managed within risk appetite.
• Build and monitor good stakeholder relationships to ensure quality service is provided at all times.
• Responsible for managing risks inherent to the role by diligently observing internal policies and procedures.

Skills

• Excellent communication skills both written and verbal with colleagues, third party suppliers and senior management
• Strong influencing skills and the ability to offer constructive challenge to business areas
• Strong IT Competence