Job Description

Are you………. Engaging, dedicated, motivated with a passion for delivering quality? If so, then…

We want you.

This is a new role in the customer service centre which will see you engage and retain a wide variety of customers, supporting them throughout their entire PDSA experience.

Can you demonstrate excellent organisational skills?

Do you have experience of handling complex queries through to resolution?

Do you have experience of working towards targets and tight deadlines?

Are you positive, passionate and hard working with a fun attitude?

Are you able to show empathy whilst building rapport with your customers?

Do you have excellent listening and multi-channel communication skills?

Are you a team player who is enthusiastic and professional with a drive to achieve targets?

About the role:
In this newly created role you will be engaging with a portfolio of customers, providing practical and emotional support as well advice and guidance. You will be responsible for ensuring that you provide an outstanding customer experience at all times.

You will be flexible and dynamic in delivering personal income and operational targets. You will be expected to use your own initiative and manage your own workload effectively.

In return we are offering an excellent benefits package including:

35 hour working week –we currently work between 9am – 8pm Monday to Friday

25 days holiday per year

Excellent career opportunities/development

Paid statutory holidays

Life assurance 4 x annual salary

Sports and social group

Free car parking

You’ll definitely:
Be solution focussed and able to work independently and as part of a team.

Be able to empathise and engage with our customers, whilst providing a solution.

Bring your unique personality and communication style to help build lasting relationships with our customers.

Have experience of handling complex customer complaints.

About PDSA:
As the UK’s leading veterinary charity, with 48 Pet Hospitals and over 380 Pet Practices, we strive to improve pets’ lives – through prevention, education and treatment. Every year our dedicated vet teams carry out 2.7 million treatments on 470,000 pets. Our national network of over 150 high street shops help us to provide these treatments through selling both donated and new goods.

We believe that we work better together, so everyone from our vets, volunteers, shop teams and to our office support colleagues – we are driven in our dedication and passionate about pets. Join us and help improve the lives of every pet.

The closing date for this vacancy may be brought forward should we receive sufficient candidates.

PDSA is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

PDSA is committed to embedding a culture of diversity and inclusion within our teams that reflect the communities we serve. We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. We offer a range of family friendly, inclusive employment policies and opportunity for flexible working arrangements to support team members from different backgrounds.

If you have any questions or concerns regarding accessibility, please contact us and we will be happy to discuss via email or telephone reasonable adjustments that you may require throughout the recruitment process.

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