Job Description
Are you ready to embark on an exciting journey as a Customer Service Representative? Join our dynamic and fast-growing team in Newcastle, where you will be at the forefront of delivering exceptional customer experiences. We are seeking passionate individuals who thrive in a customer-centric environment and are committed to going above and beyond to ensure customer satisfaction.
Responsibilities:
- Be the friendly and knowledgeable point of contact for our valued customers, providing assistance and resolving inquiries through various channels, including phone, email, and live chat.
- Deliver exceptional service by actively listening to customers, understanding their needs, and providing accurate and timely solutions to exceed their expectations.
- Demonstrate empathy, patience, and professionalism when handling customer complaints or concerns, turning challenging situations into positive outcomes.
- Collaborate with cross-functional teams to escalate and resolve complex issues, ensuring swift resolution and customer satisfaction.
- Stay up-to-date with product knowledge and company policies to provide accurate information and recommendations to customers.
- Process customer orders, returns, and exchanges efficiently and accurately, maintaining a high level of attention to detail.
- Provide proactive support by anticipating customer needs and offering personalised solutions and recommendations.
- Contribute to the continuous improvement of customer service processes and procedures, sharing valuable insights and feedback with the team.
Qualifications:
- Prior experience in a customer service role is preferred but not essential. We value a positive attitude, strong communication skills, and a genuine passion for helping others.
- Exceptional interpersonal skills to build rapport and establish positive relationships with customers.
- Excellent verbal and written communication skills, with the ability to convey information clearly and effectively.
- Strong problem-solving skills and the ability to think quickly on your feet to provide efficient and effective solutions.
- Ability to multitask and prioritise in a fast-paced environment, while maintaining a high level of attention to detail.
- Flexibility to work shifts, including evenings, weekends, and holidays, based on business needs.
Benefits:
- Competitive salary and opportunities for career growth within a rapidly expanding company.
- Comprehensive training and ongoing support to enhance your skills and knowledge.
- A supportive and inclusive work environment that values teamwork and collaboration.
- Employee discounts on our products and services.
- Regular team-building activities and opportunities for personal development.
Join our dedicated and customer-focused team as a Customer Service Representative in Newcastle! Be part of a rewarding and fulfilling career where you can make a difference in the lives of our customers. Apply today to seize this exciting opportunity!
Job Type: Full-time
Salary: £21,327.70-£22,486.03 per year
Benefits:
- Bereavement leave
- Company events
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Free or subsidised travel
- Free parking
- Gym membership
- On-site parking
- Paid volunteer time
- Referral programme
- Sabbatical
- Sick pay
- Store discount
- Wellness programme
Schedule:
Supplemental pay types:
- Loyalty bonus
- Performance bonus
Application question(s):
- Can you work full time?
- Do you require visa sponsorship to work in the UK?
Work Location: One location