Job Description

Our client based on the Westwood Business Park, close to the University of Warwick, are looking for Customer Service Assistants to work in their call centre. You will also be required to work a minimum of 1 in 4 Saturdays, from 09:00 - 13:00, for which overtime will be paid at 1.5x normal salary.

This role is due to start on 15th May and the role is a permanent position within the business.

Throughout the summer (in line with the busy period) this is an in the office role, however you will be offered hybrid working at other points in the year (1 day from home).

Duties and responsibilities

• This is an inbound call centre position and you will be helping with booking and answering queries for people looking to book holidays.
• You will be helping to take payments over the phone.
• You will be dealing with general enquiries about the various locations across the network
• You may need to escalate to a team leader who will be situated on the desk next to you.
• You will also be responding to customer emails through a shared mailbox.

Skills and experience

• We are looking for people who have the right attitude as the key skill. If you have previous call centre/customer service, this is a positive.
• You will be dealing with lots of calls and will need to have excellent customer service skills.
• Excellent written and verbal communication skills are essential.
• You should be comfortable with computers, including Microsoft packages.
• Full training will be provided for all candidates which would be 2 weeks training.

Location
Westwood Business Park

Benefits
Benefits include 28 days annual leave plus bank holidays and 10% pension (5% / 5%).

1 in 4 weekends paid at 1.5 x normal pay. This is only from Jan – end of August.

Free Parking

Additional information
We are looking for people to start asap.
Please indicate your previous experience as well as your availability to start.

We would consider a notice period for the right candidate.

Job Types: Full-time, Permanent

Salary: £22,190.00 per year

Benefits:

• Casual dress
• Company events
• Company pension
• On-site parking
• Sick pay

Schedule:

• Monday to Friday
• Overtime
• Weekend availability

Work Location: In person

Reference ID: 1061648

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