ScottishPower HQ, 320 St Vincent Street, Glasgow, G2 5AD
Starting salary: £23,120 per annum + benefits
Number of vacancies: 3 (2 x full time posts - 37 hours & 1 x part-time post - 23.5 hours)
Closing Date: 26th May 2023
As a Clerical Team Member, you’ll support the Business in registering customers applications for all Connections work, including the CIC & acceptance process, operation & maintenance of Registration Systems & capacity records, operation of Data transfer Network processes as well as assisting in the complaint process and in the preparation of management reporting. This is an excellent opportunity to work as part of an established team with steady hours, working Monday to Friday, 08:30am – 16:45pm to cover our phone lines and opening times.
Day to day, you will be a customer’s first point of contact within the Connections process. You will be answering calls and emails and progress accordingly. You will ensure that all tasks are complete within the Guaranteed Standard timescales. We will look to you to deliver excellent customer service to all aspects of your operation and to actively promote customer service standards within your area of responsibility.
We are looking for a candidate with previous customer service experience and computer literacy including knowledge of Microsoft Office . You should be enthusiastic and a team player with the ability to work well as part of a multi-functional Team.
As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we’ll double match your contribution up to a company contribution of 10%.
At ScottishPower, we believe it’s the little things we do in life that make a big difference. From helping you look after your family’s wellbeing, save for your future and take personal steps for climate action – our benefits are designed to help you do just that - so that you have everything you need to take care of your world – today and tomorrow. That’s why our benefits include:
SP Energy Networks is part of the Iberdrola Group, one of the world’s largest integrated utility companies and a world leader in wind energy. We keep electricity flowing to homes and businesses through Central and Southern Scotland, North Wales and in the North West of England. We operate over 4000km of cables and lines that make-up the transmission network – connecting infrastructure like wind farms into the electricity system. It’s a role that puts us right at the heart of Scotland’s ambition to be Net Zero by 2044. And we’re taking it very seriously. We’re investing £2 billion into our transmission network, directly supporting the rapid growth needed in renewable energy. With diverse opportunities across our businesses and a commitment to invest in our own internal talent, ScottishPower can offer people real career opportunities that meet personal and professional goals, in a global organisation.
Inclusion, diversity, and a social purpose are at the heart of everything we do. Together with our values, they bring us together into a stronger, more sustainable business with direct links to the communities we serve. It takes all kinds of people to build a large-scale business like ours, so whatever your background, you’ll fit right in.
We are committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to careers@scottishpower.com.
Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country. If/when required, the Company will support the employee with the necessary Immigration requirements.
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