Call Centre – Financial Assist Associate – 4 days per week (No Sunday’s)

Come and join the Capquest Family!

We are proud of our family values and our inclusive working environment where you can truly be yourself. We cherish working together in a safe and supportive community. We celebrate success and reward those who take personal accountability – a place where you feel truly valued.

Join us as part of our award-winning Contact Centre team in Glasgow as a Financial Assist Associate and you'll enjoy the freedom and support you need to make an impact. Building better financial futures for our customers whilst delivering exceptional customer service. Earn up to £24,160 per annum (depending on experience & based on working 40hrs per week). With bonus incentives on top. Once your training period complete, you will work a 4 day week most weeks!

We operate a hybrid working pattern allowing colleagues to gain a great work life balance with the opportunity to work from office/home for part of the week. All training will be office based.

What you’ll do:

• Have great conversations to meet our customer’s needs
• Provide personalised and customer focused service by being transparent and delivering tailored solutions for each customer to reduce overall customer debt
• Make and receive calls to/from Customers managing customer accounts and investigating the detail in regard to customers debt
• Work 40 hours per week Mon-Sat with varied shift patterns (which will be discussed with you at interview)
• We are devoted to the FCA principle of Consumer Duty, by ensuring we are driving good customer outcomes across all aspects of services that have potential to impact our customers. This is embedded in every role and every employee is responsible for continuing our commitment to this principle and our value of doing the right thing.

Skills we’re looking for:

• Fantastic with people after all we put our customers and colleagues at the heart of everything we do
• Self-motivated, enthusiastic individuals, who are ready to make a real difference
• Customer Service experience, whether that's face to face (Retail, Hospitality or similar industries) or in a call centre environment. We're interested in your excellent communication skills

• We’re looking for people who are team players and love speaking to and helping customers

• You should enjoy making decisions and connecting with people from all walks of life

• You’ll have a positive attitude and be willing to provide excellent customer service

• Experience within a regulated environment, with strong attention to detail, would be beneficial

What we can offer you:

We have a variety of benefits something to suit everyone. Our office working hours to support our customers are Monday-Saturday. We are closed on a Sunday. You will cover a range of shifts working 40 hours per week between the hours of 8am – 9pm (8am – 5pm on a Saturday). This is a hybrid role working between the office/home working. All training will be office based.

• Competitive starting base salary of up to £24,160 (dependant on experience) Based on 40hrs per week. We may offer 35hrs per week if that suits your personal circumstances. The salary would be pro-rated accordingly.
• Excellent bonus scheme (up to 15%) and incentive package
• Sociable working hours
• Free tea and coffee in the office
• Grab some breakfast and lunch in the office
• 25 Days holiday (plus opportunity to buy/sell)
• interactive subsidised events, colleague engagement teams, employee recognition and development programs.
• Pension Scheme – company matching up to 5%
• Life Assurance 4x salary
• Private medical insurance / Health plans
• Employee assistance program
• Casual dress
• Cycle to work scheme / Gym Flex / Gadget scheme

Our Training and Development programme is fantastic, teaching you all you need to know about our systems and services and how to approach our customer calls. Training will be office based

We are an equal opportunities employer and if you need us to make any reasonable adjustments to our recruitment process, let our Resourcing Team know at the beginning of your application. If you are successful - we will conduct credit, fraud, criminal record and 5-year reference checks as part of our pre-employment screening. As we are a FCA regulated company.

Why Capquest?

Founded in 1985, Capquest is a credit solutions provider with over 30 years of market experience. We're an awarded company within the credit industry. We manage significant credit portfolios on behalf of several of the UK’s leading financial institutions. Clients include leading banks and high street lenders, credit card companies, motor finance and utilities providers, as well as other consumer credit providers. Capquest is also part of the Arrow Global Group. Which is a leading European investor and asset manager in the non-performing and non-core assets sector. Operating in five different geographies and servicing over 9 million customer accounts. Our Purpose – building better financial futures.

Apply now to start your career and grow with us and become part of our Capquest Family!