Job Description

Call Centre Agent – Customer Service Advisor - Brighton

The Telemarketing Company is expanding fast and we’re growing our telemarketing team. If you have experience of working on the phone in Customer Service, Sales or Telemarketing, we would especially love to hear from you.

We encourage and welcome all qualified candidates to apply regardless of sex, age, religion, ethnicity, sexual orientation, or belief.

Salary: £19,838.00 per year FTE (£10.90 per hour)

Some of our Benefits:

• We offer an amazing wellbeing service for you and up to 3 family members.
• 28 days annual leave –
• Cinema and Gym staff discount
• One month of free Bus Pass! (Brighton & Hove)
• Access to an online platform for training with more than 65.000 courses

Responsibilities:

• Working either outbound or inbound campaigns handling customer requests either by phone or online.
• Building customer relationships
• Administration and Account Management duties
• Accurately enter pertinent customer data and research customer information
• Provide excellent customer service at every touchpoint, and should you need help managing a customer’s concern, your manager will be there to help with resolution
• Responsible for in-depth knowledge of products and services offered, learning about products and staying up to date on new product or policy changes.

Requirements:

• Fluency in foreign languages will be an advantage
• A professional telephone manner
• Good communication and listening skills.
• A-levels or above academic qualifications
• Previous telesales experience advantageous

With full training given on-site, this role provides an excellent opportunity for those currently looking for a career in sales and telemarketing, or a chance to shine if you are already experienced and skilled up.

We offer the chance to work for some of the best-known companies in the world. A great working environment, with a diverse team of colleagues of all ages and backgrounds. We are proud of having a culture that’s friendly and supportive, professional, and forward thinking.

About The Telemarketing Company

We are one of the UK’s leading outbound telemarketing agencies, with over 30 years of history and around 250 in our team. We are family owned, with a professional but friendly and supportive team environment and we hold Silver Investors in People accreditation. We are proud members of the Brighton Real Living Wage campaign.

How to apply:

Please send us your CV by hitting apply now.

If you have any questions, please call 01273 765000 option 0 and ask for The Recruitment Team or contact us by email to recruitment@ttmc.co.uk

Job Types: Full-time, Permanent

Salary: From £19,838.00 per year

Benefits:

• Company pension
• Employee discount
• Flexitime
• Referral programme
• Wellness programme

Schedule:

• Flexitime

Supplemental pay types:

• Bonus scheme
• Performance bonus

Application question(s):

• Will you be able to reliably commute to the office based in Brighton for this job?

Work authorisation:

• United Kingdom (required)

Work Location: In person

Expected start date: 22/05/2023

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