Job Description

Overview Join to apply for the UX Writer and Localization Lead role at MAJORITY . This role is based in the Wynwood office in Miami, FL. MAJORITY is a mobile banking service built for migrants, by migrants, focused on empowering the immigrant community through accessible financial services. We’re looking for a UX writer & Localization Lead to join our Product Design team and architect the voice of financial access. You will own our content strategy, voice, and localization processes, ensuring scalable, consistent content across languages and markets. You’ll think in systems, not sentences. Every piece of copy you create will work across multiple languages and markets, and you’ll build scalable content processes, optimize translation workflows, and establish frameworks that ensure consistency as we grow. You’ll dive into user research, understand the immigrant financial journey, and create copy that solves real problems. You’ll use AI as a tool to scale your work while maintaining the human connection our users need. What You’ll Own Define our content strategy: Shape MAJORITY's voice and content standards across all product touchpoints. Create the frameworks and style guides that ensure messaging is consistent, clear, and culturally relevant as we scale. Create essential in-app copy: Own user-facing content that guides users through critical financial moments, onboarding flows, transaction messages, error states, and feature explanations. Translate complex financial processes into clear experiences. Optimize our localization process: Evolve the Crowdin-to-Figma workflow into an efficient, scalable system. Manage translations across LATAM markets while leveraging AI to improve quality and speed without losing cultural nuance. Drive cross-team content decisions: Collaborate with Product, Design, Engineering, and Marketing to ensure content strategy informs product direction and user needs shape feature development. Champion our user community: Conduct content-focused user research and testing to ensure language resonates with the LATAM diaspora. Translate insights into copy that builds trust and drives action. What You Bring 5+ years of proven UX writing experience with a portfolio that demonstrates the ability to simplify complexity in consumer mobile apps handling sensitive user needs. Financial systems knowledge: Understanding of the US banking landscape and ability to translate regulatory complexity into human language. Fintech experience is highly valuable. Localization expertise: Experience managing LMS platforms (Crowdin, Phrase, or similar) and improving translation workflows. Systems thinking: Experience building content style guides, frameworks, and scalable processes beyond individual projects. Cultural understanding: Deep understanding of the LATAM diaspora experience; native-level Spanish fluency is highly preferred. Startup adaptability: Thrive in fast-moving environments, willing to wear multiple hats and build solutions from scratch. Cross-functional collaboration: Worked with Product, Engineering, and Marketing teams to ship content that drives real business outcomes. Ready to shape the future of finance? If our mission resonates with you, we want to see your strategic thinking in action! Apply on our careers page by sharing your resume and a link to your portfolio or website. We believe in equal opportunity and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Seniority level Associate Employment type Full-time Job function Product Management Industries Financial Services Technology Information and Media Software Development Note: This refined description retains the essential job information while removing irrelevant boilerplate and ensuring proper HTML structure for accessibility and clarity. #J-18808-Ljbffr MAJORITY

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