Job Description

Job Description

Job Description

A manufacturing company known for its smart technologies is currently looking for a Receptionist / Customer Support Agent. The ideal candidate is polished, personable, and proactive - someone who thrives in a fast-paced environment and takes pride in creating a welcoming experience for both guests and customers.

• Temp to Hire
• Pay: $20~23/hr

Requirements of the Receptionist / Customer Support Agent:

• High School Diploma or equivalent required; Bachelor’s degree preferred but not required.
• Minimum 2+ years of experience in a receptionist, office management, or administrative support role.
• Prior customer service or support experience is a plus.
• Familiarity with Zendesk or similar CRM/ticketing platforms is highly desirable.
• Strong verbal and written communication skills.
• Excellent organization, multitasking, and problem-solving abilities.
• Confident using modern office technology and software tools.
• Positive, ambitious attitude and a desire to grow within the company.
• Ability to lift up to 30 lbs as needed (e.g., restocking supplies or handling packages).

Responsibilities of the Receptionist / Customer Support Agent:

Front Desk & Office Administration

• Serve as the first point of contact for all visitors—warmly greet guests, assist with check-in, and offer water or coffee to ensure a professional and welcoming environment.
• Manage incoming calls and general inquiries, routing them appropriately or assisting directly when possible.
• Handle daily mail and packages, generate shipping labels, and coordinate outgoing shipments.
• Support office operations by maintaining supplies, organizing communal areas, and coordinating minor repairs or maintenance.
• Help plan light office events such as monthly birthday celebrations or team perks.

Customer Support

• Provide high-level customer support via phone, email, and online chat.
• Assist with online and retail partner order inquiries, product troubleshooting, and returns or replacements.
• Maintain detailed and accurate customer records using Zendesk or a similar CRM system.
• Proactively resolve issues to ensure customer satisfaction and strengthen brand loyalty.

Location: Torrance, CA

Schedule: Monday – Friday from 8:00am – 5:00pm

For over twenty years, TriCom Quest has been a leader in the employment consultant industry, providing staffing services for both employers and job seekers, at virtually every level - from entry to executive. Our service spans the United States, providing placements for a broad range of companies, including those headquartered in the Pacific Rim with satellite offices within the United States. Yet what makes us stand out from the employment "crowd" is our service. Whether you're hiring employees or in search of a job, TriCom Quest is committed to quality service, from the very first handshake to placement, and beyond.

Company Description

For over twenty years, TriCom Quest has been a leader in the employment consultant industry, providing staffing services for both employers and job seekers, at virtually every level - from entry to executive. Our service spans the United States, providing placements for a broad range of companies, including those headquartered in the Pacific Rim with satellite offices within the United States. Yet what makes us stand out from the employment "crowd" is our service. Whether you're hiring employees or in search of a job, TriCom Quest is committed to quality service, from the very first handshake to placement, and beyond.

Job Tags

Similar Jobs