Job Description
Job Title: Helpdesk Specialist Company: ASNOA (Agent Support Network of America)
Location: Downers Grove, IL (Hybrid Schedule)
Type: Full-Time
Salary: $50,000+ annually, with full benefits
ASNOA ( is a fully integrated business services and support network for independent insurance agents, with over 30 years of industry expertise. We offer innovative technology solutions, training, back-office support, and marketing tools to help agencies grow and succeed.
About the RoleAs a Helpdesk Specialist , you'll manage the daily operations of our support ticketing system, ensuring all internal and external inquiries are handled with accuracy, professionalism, and efficiency. You'll play a key role in optimizing our customer experience by leveraging HubSpot Service Hub tools and improving internal processes.
Key ResponsibilitiesLead daily management of the HubSpot Service Hub ticketing system, including ticket assignment, monitoring, and escalation.
Design, implement, and optimize ticket pipelines, workflows, SLAs, and automation processes.
Analyze ticket trends and generate reports to identify recurring issues and areas for improvement.
Train and support team members in the use of HubSpot service tools.
Maintain and update the company's Knowledge Base , ensuring articles remain accurate and accessible.
Monitor customer service KPIs such as first response time, resolution time, customer satisfaction, and ticket backlog.
Collaborate with CRM administrators to enhance integration between HubSpot Service, Marketing, and Sales Hubs.
Manage ticket escalations and ensure prompt resolution of customer concerns.
Serve as a liaison between support agents and other internal departments to streamline communication and resolution.
Approximately 3+ years of experience in help desk, customer support, or service desk roles.
At least 1 year of hands-on experience managing HubSpot Service Hub or a similar CRM platform.
Strong familiarity with SLAs, customer support KPIs, ticket routing, and CRM workflows.
Experience in SaaS or B2B support environments using tools like Intercom, Zendesk, or Freshdesk.
Knowledge of CRM integrations, knowledge base systems, and basic CRM administration is a plus.
Excellent communication skills, attention to detail, and a proactive mindset.
Salary $50,000+ , depending on experience
100% paid benefits
Paid time off (PTO), holidays, and sick leave
Hybrid work schedule based in Downers Grove, IL
Clear path to growth within a stable, tech-forward company
Seamstress opportunity with an 90-year-old growing regional family company. Ideal candidate will consistently contribute to overall excellence that will meet or exceed customer and team objectives. Minimum Requirements for this Position Include: Works with other ...
...St, Bismarck, ND 58501, USA Shift: Varies Job Schedule: PRN Weekly Hours: Varies Salary Range: 20.00 - 29.50... ...term care preferred. Required Certified Nursing Assistant (CNA) certification with the State Board of Nursing. Satisfactorily...
Token Metrics is looking for an experienced SEO Specialist to join our team. The ideal candidate will drive awareness and sales of our products and services. In this role, you will work with our team to determine key pain points, bottlenecks, and opportunities for our business...
...Samsung Experience Consultant - Seasonal page is loaded## Samsung Experience Consultant - Seasonallocations: Brooklyn, NYtime type: Part timeposted on: Posted Todayjob requisition id: REQ_091663**Job Type:**Temporary (Fixed Term) (Seasonal)**Work Location:**Best Buy 25...
...Job Description Job Description We are working with a client who is seeking a highly organized and proactive Talent Acquisition Coordinator to join our team in downtown Minneapolis, Minnesota. In this contract role, you will play a key part in supporting the recruitment...